Comments on: Be Inclusive Or Be Irrelevant

By: Toward a politics of empowerment | John Keane's blog

Toward a politics of empowerment | John Keane's blog — Fri, 26 Feb 2010 17:02:02 +0000

[...] Both companies are acting on cultural shifts described in Trippi’s The Revolution Will Not Be Televised: “power is shifting from institutions that have always been run top down, hoarding information at the top, telling us how to run our lives, to a new paradigm of power that is democratically distributed and shared by all of us” (Trippi 4). This shift cannot be typified to a single element. It is not just democratization. It is democratization, decentralization, engagement, empowerment all at once. And whereas Daniel Pink and Gordon Bethune are two thought-leaders that advocate applying this shift in the private sector, there is perhaps more to be learned within the arena of public affairs and political campaigning. [...]

By: Ann Holman

Ann Holman — Fri, 12 Feb 2010 06:22:43 +0000

Love the line “Prospective customers want to be involved in the process, and they punish those businesses that don’t indulge them.” Think this will be ever important in the future whether you are producing standard stuff or you are at the forefront of your market and a leader in your field.

Thanks for a great post.

By: Joanne Jacobs

Joanne Jacobs — Thu, 28 Jan 2010 15:48:13 +0000

I think the difference you’ve identified is not so much a difference in two tech companies, but rather a difference in two product classes. Apple products – regardless of rhetoric to the contrary – are luxury items. Google products are mainstream, accessible, and for the most part, *free*.

When you accept that distinction, the notion of luxury good production being off-limits, versus standard good production needing to be inclusive, it makes complete sense.

Anyway, useful post – thanks.

By: Frances Wheeler

Frances Wheeler — Wed, 27 Jan 2010 15:36:31 +0000

Interesting and insightful. Thanks, Paul.

By: Randal Weidenaar

Randal Weidenaar — Wed, 27 Jan 2010 15:11:30 +0000

Both Apple and Google seem to have models that work. The common thread for both is Creative Cultures. Thought their communication styles differ. This engine of creativity for Big Ideas, is what is pushing them out into untapped markets in before competition. Google Models have less of the “control” factor in them for being successful. I think in the long run this might be the victor as the internet is leveling the playing field. On the other hand as too much info abounds Apple is elegantly organizing info like our MP3s and apps into a usable tools which are very valuable. It will be interesting to watch this dichotomy that you have pointed out.

By: Jason Pinto

Jason Pinto — Wed, 27 Jan 2010 13:18:41 +0000

Paul,
This line is genius: “Today, customers are swimming in information and if they don’t get insight about where you’re going, they simply move to someone else.”

Thank you for this post.

Jason