{"id":1612,"date":"2009-09-15T08:55:10","date_gmt":"2009-09-15T15:55:10","guid":{"rendered":"http:\/\/gillin.com\/blog\/?p=1612"},"modified":"2009-09-15T08:55:10","modified_gmt":"2009-09-15T15:55:10","slug":"businesses-that-think-like-publishers","status":"publish","type":"post","link":"https:\/\/gillin.com\/blog\/2009\/09\/businesses-that-think-like-publishers\/","title":{"rendered":"Businesses That Think Like Publishers"},"content":{"rendered":"<p><a href=\"https:\/\/people-press.org\/report\/543\/\"><img loading=\"lazy\" class=\"alignright size-full wp-image-1614\" style=\"margin-left: 9px; margin-right: 9px;\" title=\"Media Trust by Pew Research\" src=\"https:\/\/gillin.com\/blog\/wp-content\/uploads\/2009\/09\/Media_Trust.gif\" alt=\"Media Trust by Pew Research\" width=\"299\" height=\"250\" srcset=\"https:\/\/gillin.com\/blog\/wp-content\/uploads\/2009\/09\/Media_Trust.gif 330w, https:\/\/gillin.com\/blog\/wp-content\/uploads\/2009\/09\/Media_Trust-300x250.gif 300w\" sizes=\"(max-width: 299px) 100vw, 299px\" \/><\/a>In my BtoB magazine column earlier this year, I suggested that office-supply giant Staples should take advantage of the collapse of mainstream publishing industry to <a href=\"https:\/\/www.btobonline.com\/apps\/pbcs.dll\/article?AID=\/20090504\/FREE\/305049958\/1209\">become a trusted media source for small business<\/a>. Staples hasn&#8217;t yet taken the plunge, but a number of other brands have, and I think it&#8217;s worth looking at the trend.<\/p>\n<p>Here\u2019s the premise: Mainstream media is collapsing. This is creating what I call a \u201ctrust gap\u201d in the market. Not only are the institutions themselves disappearing but <a href=\"https:\/\/people-press.org\/report\/543\/\">trust in mainstream media at a 20-year low<\/a> (see Pew Research chart at right).\u00a0 Social networks can fill some of the void, but not all of it. There is room in the market for new trusted sources to emerge and there is no reason why businesses and institutions, using the tools of new media, can&#8217;t step in.<\/p>\n<h3>Early Adopters<\/h3>\n<p>Let&#8217;s look at a few examples of what big brands are doing in this area:<\/p>\n<ul>\n<li><strong>Bank      of America <\/strong>is targeting small businesses with its <a href=\"https:\/\/smallbusinessonlinecommunity.bankofamerica.com\/index.jspa\">Small      Business Online Community<\/a>. This operation is heavy on user-generated      content, the idea being that small business owners are eager to help each      other. Judging by the amount of activity, the site is doing pretty well.      Most articles that are more than six months old have several thousand page      views. Top contributors are rewarded with a points system that elevates      their standing in the community. This is an effective incentive.<\/li>\n<li>Not to      be outdone, <strong>American Express <\/strong>is also going after small businesses with <a href=\"https:\/\/www.openforum.com\/\">Open Forum<\/a>. Amex is taking a      different approach from Bank of America by relying more heavily on      assigned articles from professional writers and business innovators and      less on community contributions, although there is room for user generated      content. The editors have spotlighted a few frequent contributors and      designated them as experts. There&#8217;s also a service that helps visitors      find small businesses by specialty. That&#8217;s a nice incentive to get their      target audience involved. Finally, there&#8217;s an impressive collection of      videos of successful small-business owners who are, naturally, also Amex cardholders.<\/li>\n<li><strong>Office      Depot <\/strong>covets small businesses, too (see a pattern here?). However, it&#8217;s      taken an entirely different approach with a <a href=\"https:\/\/www.thesurvivalofthesmartest.com\/\">Survival <\/a><a href=\"https:\/\/www.thesurvivalofthesmartest.com\/\">of the Smartest<\/a>,      a website that features consumer promotions, contests and discounts. The      initiative is an experimental alternative to the hundreds of millions of      dollars the retailer spends on circulars Sunday newspaper circulars,      according to a <a href=\"https:\/\/www.mediapost.com\/publications\/?fa=Articles.showArticle&amp;art_aid=109272\">recent      article in MediaPost<\/a>. Two video hosts provide an umbrella of      entertainment and coupons and promotions help close the deal. There\u2019s also      a desktop widget that alerts visitors to new specials.<\/li>\n<li><img loading=\"lazy\" class=\"alignright size-full wp-image-1616\" title=\"Barnes &amp; Noble Review logo\" src=\"https:\/\/gillin.com\/blog\/wp-content\/uploads\/2009\/09\/BN_Review1.jpg\" alt=\"Barnes &amp; Noble Review logo\" width=\"211\" height=\"65\" srcset=\"https:\/\/gillin.com\/blog\/wp-content\/uploads\/2009\/09\/BN_Review1.jpg 317w, https:\/\/gillin.com\/blog\/wp-content\/uploads\/2009\/09\/BN_Review1-300x92.jpg 300w\" sizes=\"(max-width: 211px) 100vw, 211px\" \/>One      interesting initiative that has flown under my radar for some time is <a href=\"https:\/\/bnreview.barnesandnoble.com\/\"><strong>Barnes &amp; Noble<\/strong> Review<\/a>.      This elegant looking site has published more than 1,200 book reviews over      the last two years and also features columnists and author interviews.      It&#8217;s a beautiful sight, which I&#8217;m sure is no accident. Its design is      reminiscent of the Sunday book review sections that have been hacked out      of many daily newspapers over the last two years.<\/li>\n<li>Perhaps      the most direct attack on the traditional media space and I&#8217;ve seen this      year comes from <strong>PepsiCo<\/strong>, which hired a group of bloggers and video      podcasters to <a href=\"https:\/\/www.pepsicointernetweek.com\/\">report on the      Internet Week conference<\/a> last June. In a BrandWeek interview last      spring, entitled &#8220;<a href=\"https:\/\/www.brandweek.com\/bw\/content_display\/news-and-features\/digital\/e3i3afff90a1a8b3753a3bbca508d3329ab?pn=1\">Pepsi      Sees a Chance to Fill Newspapers&#8217; Void<\/a>,&#8221;\u00a0 Pepsi social media guru Bonin Bough said      the soft drink maker saw opportunity in the demise of traditional media. Pepsi      was <a href=\"https:\/\/www.pepsico.com\/Articles\/PepsiCo_Celebrates_Internes_Week.html\">openly      advertising jobs for unemployed journalists<\/a> and journalism students      prior to Internet Week.<\/li>\n<\/ul>\n<p>I think this is the tip of the iceberg. Once big brands get over their addiction to increasingly ineffective conventional marketing channels and take advantage of the chance to build new audiences, they will flock to these new opportunities. Advertising is one of the most expensive ways to build customer affinity. In contrast, trusted media brands enjoy customer loyalty that extends for decades. Why would you not want to get a piece of that?<\/p>\n","protected":false},"excerpt":{"rendered":"<p>In my BtoB magazine column earlier this year, I suggested that office-supply giant Staples should take advantage of the collapse of mainstream publishing industry to become a trusted media source for small business. Staples hasn&#8217;t yet taken the plunge, but &hellip; <a href=\"https:\/\/gillin.com\/blog\/2009\/09\/businesses-that-think-like-publishers\/\">Continue reading <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"spay_email":""},"categories":[3,6,14,17,20,25],"tags":[],"jetpack_featured_media_url":"","jetpack_shortlink":"https:\/\/wp.me\/pTy95-q0","_links":{"self":[{"href":"https:\/\/gillin.com\/blog\/wp-json\/wp\/v2\/posts\/1612"}],"collection":[{"href":"https:\/\/gillin.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/gillin.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/gillin.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/gillin.com\/blog\/wp-json\/wp\/v2\/comments?post=1612"}],"version-history":[{"count":4,"href":"https:\/\/gillin.com\/blog\/wp-json\/wp\/v2\/posts\/1612\/revisions"}],"predecessor-version":[{"id":3855,"href":"https:\/\/gillin.com\/blog\/wp-json\/wp\/v2\/posts\/1612\/revisions\/3855"}],"wp:attachment":[{"href":"https:\/\/gillin.com\/blog\/wp-json\/wp\/v2\/media?parent=1612"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/gillin.com\/blog\/wp-json\/wp\/v2\/categories?post=1612"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/gillin.com\/blog\/wp-json\/wp\/v2\/tags?post=1612"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}