Consumerist visitors are already using the incident to tee off on the much-hated cable companies. But that’s old news. What will be interesting is to watch AT&T’s reaction as this hits the national media. If it’s smart, AT&T will fall on its sword, apologize profusely and not only forgive the debt but set the couple up with a new satellite dish and maybe a couple years’ worth of service to boot. There’s no doubt people in AT&T PR are already aware of this story. Are they scrambling to respond or are they frozen by approvals and indecision? Keep an eye on Consumerist to see how this plays out.
Thanks to Dianna Huff for the tip.
Update 10/27/07: ZDNet blogger Russell Shaw posts a comment from a Dish Network spokeswoman saying the whole thing is a mistake and the California couple won’t be charged for the dish. AT&T also responded to Consumerist. It’ll be interesting to see if this story just goes away now. It’s up to over 1,900 diggs.