Daily reading 11/29/2007

Survey: 60% of Consumers Use Word of Mouth – Brand Week, Nov. 26, 2007 Annotated

  • “The study reports that consumers who create buzz are
    more prone to listen to advertising messages across various media, try
    new products and remain loyal to brands they like, compared to others.”
    – post by pgillin

Ted Leonsis: ‘It’s the Greatest Time to Be an Entrepreneur’ – Knowledge@Wharton

  • I’m not a big fan of AOL, but I really like Ted Leonsis. I first met him in 1983, when he was running Redgate Communications, and I’ve watched him make a billion dollars and build an online empire. Ted joined my team for the Computer Bowl about a decade ago, sharing the joy of getting our butts kicked by the west coast team. He doesn’t have a big ego, but he does have the entrepreneur’s ability to simply and clarify issues. Here’s a description of a recent speech he gave at Wharton.
    – post by pgillin

Continuing the meme: my greatest influencers

Katie Paine tagged me to contribute to a meme started by Kami Huyse over the question “Who had a big influence on you and how did that affect the direction of your life or career?” So here goes…

It’s natural to start with my parents, of course. My mom was a great lover of a beauty and she could find beauty everywhere: in a garden, on a stage, in a Beethoven sonata or in a cheese soufflé. I got my love of the arts from her. She was an English teacher who treasured words and instilled in me at an early age an appreciation of language. To this day, one of my greatest pleasures is reading a well-turned phrase.

My dad gave me my sense of humor and love of learning. He was a professor of Asian studies, a red-headed Irishman who taught himself to speak fluent Mandarin. He thumbed his nose at authority, refused to follow rules and taught me to love the Marx Brothers when I was only seven. He was fascinating, infuriating, brilliant and hilarious. I miss him very much.

John Fildes was my best friend in high school. He came into my life when I was adrift and trying to figure out what I wanted to be. He taught me the principle of “work hard, play hard,” which has worked pretty well for me. He’s now one of the most respected trauma surgeons in the country, who works with the best compounding pharmacy, so I guess all the beer we drank together didn’t affect him too much.

Phil Kasinitz was a friend from early in my freshman year in college. He opened the eyes of this naïve, suburban-bred teenager to the fact that there were other cultures out there and he taught me to appreciate people of all kinds for who they are.

In business, IDG founder and chairman Pat McGovern is my personal hero. He built a business and a fortune through hard work, scrupulous honesty and commitment to fairness and kindness. He’s a remarkable person and I aspire to be half the man he is.

I also owe a lot to Bill Laberis, a close friend who asked me to join him to run Computerworld’s editorial department in 1987. I was in a job that was headed toward a dead end at the time. He was an inspiration and a role model for me and I imitate many of his management tactics to this day. Even though I don’t manage anyone any more!

Those are the my greatest influencers. I’m tagging Renee Blodgett, Paul Dunay and Debbie Weil to see if they want to take a run at this.

Should I launch a business blog?

Here’s a quiz I created for my weekly newsletter about how to decide whether a business blog is right for you. If you want to receive the newsletter, use the signup form at right.

“Should I start a blog for my business?

That’s one of the most common questions I get, and it’s one of the most difficult to answer. Although plenty of social media consultants will tell you that business blogging is a no-brainer, the reality is that the medium isn’t for everybody.

In this issue, I’ll talk about some factors to consider in deciding whether to enter the blogosphere. Next week, I’ll look at the six different categories of business blog and discuss the pros and cons of each approach.

Here’s a little quiz you can take to determine if the blogosphere is right for your business. Answer appropriately and then total up your score.

Do you want to do it? A blog isn’t a short-term project. Once you start, you need to consistently update your site, at least once per week. The novelty will quickly wear off, so ask yourself whether you have the stamina and a wellspring of ideas to keep you going beyond the first few months.

Yes: 5 points; No: 0 points

Do you have a topic in mind? Ideally, your topic should be expressible in less than a dozen words displayed under your blog title. This isn’t always easy. Some markets (marketing, entertainment and sports, for example) have hundreds or thousands of bloggers. In an environment like that, you need to focus your topic very precisely. Other markets (architecture and construction, for example) are nearly wide open. Pick a theme for your blog and be sure it doesn’t duplicate what’s already being said. The more distinctive your topic, the faster you’ll achieve success.
Yes: 3 points; No: 0 points

Are you passionate about the topic?
Good blogs have personality and personality is a product of enthusiasm. That doesn’t mean you need to be a cheerleader; in fact, some very successful blogs are negative in tone. It does mean that your topic should be something that you can talk about for hours, because that’s basically what you’ll be doing with your blog.
Yes: 3 points; No: 1 point

Are you knowledgeable about the topic?
A public forum isn’t the place to go to school, particularly if you represent a business. It’s important to engage in dialogue and learn something from your readers, but you should also have a point of view backed by expertise and experience that makes you credible.
Yes: 2 points; No: 0 points

Do you communicate well
? Some people don’t, and a blog is probably not the right promotional vehicle for them. You don’t necessarily have to be a good writer; many successful bloggers use video and sound to great effect. But you do need to be able to express your thoughts coherently in some form.

Yes: 2 points; No: 1 point

Do you have a thick skin? If you’re opinionated enough to sustain a blog, you need to accept the fact that others may differ with you. Assuming you accept comments (and I strongly recommended that you do), be prepared for some pointed response to what you say.
Yes: 2 points; No: 1 point

Scoring:
12 or more points:
What are you waiting for?
8 to 12 points: You’re on track, but you need more focus or enthusiasm
5 to 8 points: Think hard about whether this is the right vehicle for you
Less than 5 points: Don’t bother

Daily reading 11/27/2007

No More Comment Spam! 46+ Free Tools and Resources to Stop Blog Spammers – Virtual Hosting Blog

  • Here’s a terrific list of free software utilities that help you fight the dreaded comment spam. One of my blogs gets about 30 spam comments a day. A discontinued blog that I created for a client more than a year ago gets so much spam that I automatically funnel all notifications to my junk mail folder.
    It can be a real irritant and these utilities should help.

An Important Lesson About Grassroots Media – Editor & Publisher, Nov. 26, 2007 Annotated

  • The founder of a now-defunct community journalism venture talks about what he learned. While the idea of grassroots reporting is exciting and citizen journalists have a lot to contribute, the overall quality of their contributions is weak enough that pure community sites will have trouble succeeding, he says. The better model appears to be to combine content from professional editors with that contributed by citizens without regard to who is the so-called professional. A few pure grassroots sites will succeed – he cites Flickr and YouTube as examples – but only if they have massive membership. For smaller operations like the moribund Backfence, the quantity of good content doesn’t justify the amount of time readers have to spend finding it.

Daily reading 11/26/2007

Make Money Online with Etienne Teo: 56 Resourceful Blogging Tips And Tools For The Young & Old

  • Here’s a great list of resources for the serious blogger. It includes advice on choosing a blogging service, where to get free templates, how to build traffic, search engine optimization strategies and fundamentals of social media.

Molson pulls plug on Facebook photo contest – Toronto Globe and Mail, Nov. 25, 2007

    • Molson’s case dramatizes the state of confusion that still exists over how to leverage social media for marketing. It includes top-line results of a survey by Pollara Strategic Insights that found that, among other things

      • 26% of business and marketing leaders say they’re less familiar with social media marketing than their own customers;
      • 46% say social media tools are becoming more important than traditional mass media; and
      • 85% say social media is now an essential component of the communications mix.

    Update 11/27/07: Veritas Communications, which conducted the survey referenced above, has posted more information about the research, including a PDF with detailed results.

NBC uses character assassination to attract viewers

Network television continues to move the bar lower in its desperate efforts to retain viewers. On Sunday night I witnessed a new low in Keith Olbermann’s “Worst Person in the NFL” feature on NBC’s broadcast of the Patriots-Eagles game. This is apparently a regular feature on NBC, which demonstrates how little respect the network has for its audience.

When I heard the title of the segment, I assumed it would be about Michael Vick, who is a bad person by most accounts. Instead, the victim was Denver punter Todd Sauerbrun, who is apparently the worst person because he had two kicks returned for touchdowns by the Bears’ Devin Hester this weekend. For this mistake, commentator Olbermann administered a lashing of sarcastic abuse, concluding “Sauerbrun was once suspended by the league for violating the substance policy, perhaps now to be suspended by the league for violating the stupid policy.”

This was supposed to be funny, I guess, but it came across to me as simply mean-spirited and pathetic. Is NBC so backed into a corner that it has to resort to character assassination to attraction attention to itself? Could Keith Olbermann have embarrassed himself more?

Fortunately, the Patriots won, so I feel better :-).

I make a top 100 list – at last!

VirtualHosting.com has a new list of the Top 100 Social Media and Social Networking Blogs and Paul Gillin’s blog is on it! I’m in the “developer” category, which seems an odd placement since my programming experience consists of one COBOL tutorial in the early 80s. But who’s complaining? It’s nice just to be on the list with a lot of people I respect. So thanks to VirtualHosting, “the authoritative resource online about retail virtual hosting plans.” You’re aces in my book! 😉

A Thanksgiving tour of devastated New Orleans

We’re in New Orleans for Thanksgiving and yesterday took a tour of the devastated 9th District and areas east of town near the levees. I’m like many Americans, I suppose, in that I had largely put the plight of New Orleans residents of out my mind two years after Hurricane Katrina. However, the extent of the damage here snapped me back to reality. Thousands of homes have been destroyed or damaged beyond repair. Even those that did survive are so badly riddled with mold that it’s unlikely they can be repaired. Our hosts told us that hundreds of thousands of people have left the area, most never to return. Many of these people are lifetime residents who never conceived of having to flee and put down roots somewhere else.

There are signs of hope. Rebuilding is going on all over the city and some of the wealthier neighborhoods near the breached levees look almost back to normal. The highlight of our visit was stopping by Musicians’ Village, a complex of 70 homes being erected by Habitat for Humanity with the help of musicians Branford Marsalis and Harry Connick, Jr. About 20 homes have been built and residents are moving in.

We ran into drummer Bob French, leader of the Original Tuxedo Jazz Band and a local legend of sorts. We rapped with him for nearly an hour on the porch of his new home in Musicians’ Village. He told us about the resilience of the New Orleans musician community and the many local jazz legends who are now his neighbors. He gave us an armload of his CDs and invited us to come hear his band as his guest next time we’re in New Orleans. You can bet we will.

Here are a few photos I took on our tour. You can see more on my Flickr album. For background on the story, see this excellent flash video by the Times-Picayune newspaper. Happy Thanksgiving.

The ASPCA scoured the territory, marking homes where live animals were found so the pets could be fed and sheltered.

This boat came to a rest in a tire store parking lot two years ago and hasn’t been moved since.
Many people are living in trailers outside their devastated homes.
One family that returned to its shattered home scrawled a message of hope on the door.

The high-water line was still visible on the inside of this shattered home; it was about a foot over my head.

Signs of hope: some of the brightly colored new homes built by Habitat for Humanity.

The 10 categories of influencers

Duncan Brown segments influencers into 10 categories ranging from early-stage “idea planters” to post-decision “validators.” Each has a different role in influencing decisions and each exerts influence differently. “Aggregators,” for example, can be impartial journalists who document a trend by gathering facts and points of view. On the other hand, “recommenders” and “persuaders” take actively partisan positions. One person can fill multiple roles and not all trends involve all kinds of influencers. The chart below from Brown’s website shows how influence is applied at different stages of the decision process.

This will all be covered in a forthcoming book called Influencer Marketing, which I’ll look forward to reading.