- Carr contends that social networks will be a powerful force – and a problem, in some cases – within businesses because they adapt to the informal networks, which are the real information channels. Traditional enterprise software is designed for the formal hierarchy. “In stark contrast to corporate IT systems, social networks shape
themselves to their users rather than forcing the users to adapt to
preset specifications,” he says. There’s an active comment thread, too.
– post by pgillin
Category Archives: Uncategorized
Daily reading 12/01/2007
Keys to social media success – iMedia Connection, Nov. 29, 2007 Annotated
Highlights from this practical column:
- “At the outset, you should be prepared to focus on giving rather than getting. Building goodwill should be a cornerstone of your engagement strategy.
- “What you say can be as important as how you say it. It also means that in order to communicate effectively, you have to leave marketing-speak at the door. On the other hand, you don’t want to try too hard to fit in and end up losing sight of the reason you’re there in the first place.
- “Make sure your legal team is not writing any posts or deciding what’s getting written and how. Yes, legal should be involved in crafting and signing off on the policy, but no, legal should not be taking a hands-on role.”
How Your Creepy Ex-Co-Workers Will Kill Facebook – InformationWeek, Nov. 26, 2007
The insightful and articulate Cory Doctorow writes about the social strains created by Facebook, friending and the awkward insights that social networks provide into our personal lives. Facebook is hot right now, but it could easily cross over the line and become another Web 2.0 has-been if it doesn’t address the risk of users’ lives being seriously disrupted by the openness that it enables.
10 blogging tips from 10 bloggers – iMedia Connection, Nov. 30, 2007
While many of the recommendations in this article are well-known, there are useful comments from top business bloggers as well as good examples of businesses that have applied these sound principles. One tip that surprised me: spend as much time commenting on other blogs as you do writing your own.
Egads! I’ve been Strumpetted!
The folks at the snarky PR blog Strumpette apparently took issue with my column on Bulldog Reporter this week in which I listed the Five Stupid Reasons to Avoid Social Media. They dressed me up in scarecrow clothes and exposed me for the straw man that I am. I think I’ll make this my next Halloween costume. Just don’t light a match.
You can read their review yourself and see if it makes any sense to you. A free, signed copy of The New Influencers goes to the best interpretation of what the author is trying to say.
As far as I can tell, they believe my piece is opinion masquerading as fact. They’re right that it’s opinion. It doesn’t pretend to be anything else. I also think they were offended by the headline, which is understandable. The title was meant to attract attention, and it appears to been successful in that capacity, at least with the folks at Strumpette.
I’m not put out because Strumpette is number 8,062 on Technorati while I’m a lowly 23,128. I actually like the site and think it does a good job of poking a stick in the eye of the Web 2.0 zealots. But character assassination isn’t a great way to make your point. Clear, well-organized writing is, and that is woefully absent in this garbled mess of a critique. I’m more than willing to debate, but I have to first understand what my opponent is trying to say.
Daily reading 11/29/2007
Survey: 60% of Consumers Use Word of Mouth – Brand Week, Nov. 26, 2007 Annotated
- “The study reports that consumers who create buzz are
more prone to listen to advertising messages across various media, try
new products and remain loyal to brands they like, compared to others.” – post by pgillin
Ted Leonsis: ‘It’s the Greatest Time to Be an Entrepreneur’ – Knowledge@Wharton
- I’m not a big fan of AOL, but I really like Ted Leonsis. I first met him in 1983, when he was running Redgate Communications, and I’ve watched him make a billion dollars and build an online empire. Ted joined my team for the Computer Bowl about a decade ago, sharing the joy of getting our butts kicked by the west coast team. He doesn’t have a big ego, but he does have the entrepreneur’s ability to simply and clarify issues. Here’s a description of a recent speech he gave at Wharton.
– post by pgillin
Daily reading 11/28/2007
Should I launch a business blog?
Here’s a quiz I created for my weekly newsletter about how to decide whether a business blog is right for you. If you want to receive the newsletter, use the signup form at right.
“Should I start a blog for my business?
That’s one of the most common questions I get, and it’s one of the most difficult to answer. Although plenty of social media consultants will tell you that business blogging is a no-brainer, the reality is that the medium isn’t for everybody.
In this issue, I’ll talk about some factors to consider in deciding whether to enter the blogosphere. Next week, I’ll look at the six different categories of business blog and discuss the pros and cons of each approach.
Here’s a little quiz you can take to determine if the blogosphere is right for your business. Answer appropriately and then total up your score.
Yes: 5 points; No: 0 points
Are you passionate about the topic? Good blogs have personality and personality is a product of enthusiasm. That doesn’t mean you need to be a cheerleader; in fact, some very successful blogs are negative in tone. It does mean that your topic should be something that you can talk about for hours, because that’s basically what you’ll be doing with your blog.
Are you knowledgeable about the topic? A public forum isn’t the place to go to school, particularly if you represent a business. It’s important to engage in dialogue and learn something from your readers, but you should also have a point of view backed by expertise and experience that makes you credible.
Do you communicate well? Some people don’t, and a blog is probably not the right promotional vehicle for them. You don’t necessarily have to be a good writer; many successful bloggers use video and sound to great effect. But you do need to be able to express your thoughts coherently in some form.
Yes: 2 points; No: 1 point
Do you have a thick skin? If you’re opinionated enough to sustain a blog, you need to accept the fact that others may differ with you. Assuming you accept comments (and I strongly recommended that you do), be prepared for some pointed response to what you say.
Scoring:
12 or more points: What are you waiting for?
8 to 12 points: You’re on track, but you need more focus or enthusiasm
5 to 8 points: Think hard about whether this is the right vehicle for you
Less than 5 points: Don’t bother
Daily reading 11/27/2007
No More Comment Spam! 46+ Free Tools and Resources to Stop Blog Spammers – Virtual Hosting Blog
- Here’s a terrific list of free software utilities that help you fight the dreaded comment spam. One of my blogs gets about 30 spam comments a day. A discontinued blog that I created for a client more than a year ago gets so much spam that I automatically funnel all notifications to my junk mail folder.
It can be a real irritant and these utilities should help.
An Important Lesson About Grassroots Media – Editor & Publisher, Nov. 26, 2007 Annotated
- The founder of a now-defunct community journalism venture talks about what he learned. While the idea of grassroots reporting is exciting and citizen journalists have a lot to contribute, the overall quality of their contributions is weak enough that pure community sites will have trouble succeeding, he says. The better model appears to be to combine content from professional editors with that contributed by citizens without regard to who is the so-called professional. A few pure grassroots sites will succeed – he cites Flickr and YouTube as examples – but only if they have massive membership. For smaller operations like the moribund Backfence, the quantity of good content doesn’t justify the amount of time readers have to spend finding it.
Daily reading 11/26/2007
Make Money Online with Etienne Teo: 56 Resourceful Blogging Tips And Tools For The Young & Old
- Here’s a great list of resources for the serious blogger. It includes advice on choosing a blogging service, where to get free templates, how to build traffic, search engine optimization strategies and fundamentals of social media.
Molson pulls plug on Facebook photo contest – Toronto Globe and Mail, Nov. 25, 2007
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- Molson’s case dramatizes the state of confusion that still exists over how to leverage social media for marketing. It includes top-line results of a survey by Pollara Strategic Insights that found that, among other things
- 26% of business and marketing leaders say they’re less familiar with social media marketing than their own customers;
- 46% say social media tools are becoming more important than traditional mass media; and
- 85% say social media is now an essential component of the communications mix.
Update 11/27/07: Veritas Communications, which conducted the survey referenced above, has posted more information about the research, including a PDF with detailed results.
A Thanksgiving tour of devastated New Orleans
We’re in New Orleans for Thanksgiving and yesterday took a tour of the devastated 9th District and areas east of town near the levees. I’m like many Americans, I suppose, in that I had largely put the plight of New Orleans residents of out my mind two years after Hurricane Katrina. However, the extent of the damage here snapped me back to reality. Thousands of homes have been destroyed or damaged beyond repair. Even those that did survive are so badly riddled with mold that it’s unlikely they can be repaired. Our hosts told us that hundreds of thousands of people have left the area, most never to return. Many of these people are lifetime residents who never conceived of having to flee and put down roots somewhere else.
There are signs of hope. Rebuilding is going on all over the city and some of the wealthier neighborhoods near the breached levees look almost back to normal. The highlight of our visit was stopping by Musicians’ Village, a complex of 70 homes being erected by Habitat for Humanity with the help of musicians Branford Marsalis and Harry Connick, Jr. About 20 homes have been built and residents are moving in.
We ran into drummer Bob French, leader of the Original Tuxedo Jazz Band and a local legend of sorts. We rapped with him for nearly an hour on the porch of his new home in Musicians’ Village. He told us about the resilience of the New Orleans musician community and the many local jazz legends who are now his neighbors. He gave us an armload of his CDs and invited us to come hear his band as his guest next time we’re in New Orleans. You can bet we will.
Here are a few photos I took on our tour. You can see more on my Flickr album. For background on the story, see this excellent flash video by the Times-Picayune newspaper. Happy Thanksgiving.
The ASPCA scoured the territory, marking homes where live animals were found so the pets could be fed and sheltered.
This boat came to a rest in a tire store parking lot two years ago and hasn’t been moved since.
Many people are living in trailers outside their devastated homes.
One family that returned to its shattered home scrawled a message of hope on the door.
The high-water line was still visible on the inside of this shattered home; it was about a foot over my head.
Signs of hope: some of the brightly colored new homes built by Habitat for Humanity.
Daily reading 11/16/2007
Top 50 Marketing Blogs To Watch In 2008
- “Top XX” lists are inherently subjective, but they’re useful in separating the wheat from the chaff. You certainly can’t go wrong with any of the resources listed here.
– post by pgillin