Gettysburg Tours Are a History Bargain

About six years ago I stopped by Gettysburg, PA with my son for a half day while on a trip to nearby Baltimore. I’ve wanted to go back ever since. Gettysburg is like no other historical attraction I’ve ever visited. The National Park Service has maintained the site and battlefields in a condition that mirrors almost perfectly their state on July 1, 1863, when the pivotal battle of the Civil War began.

This week I got a chance to go back with the luxury of some time for exploration. A full day at Gettysburg still doesn’t do the place justice, but I discovered the history bargain of a lifetime: the private guides provided by the Park Service.

For just $55, you can hire an expert to accompany you in your car for a two-hour tour of the battlefield. After that, you can return at your own pace, armed with the wisdom your guide has imparted. With group bus tours running $26/person, this service pays for itself quickly. Our guide was Mike (left, explaining cannon ballistics for my kids), one of about 150 contractors who work in this capacity, and his knowledge was voluminous. There was barely a question we could throw at him that he didn’t answer.

The great thing about tour guides is that they’re unique. You can take the same tour with two different guides and learn entirely different things. The last time I toured Gettysburg, we had a group tour guide who was an expert at describing the scene on the battlefield. Mike was great at defining military strategy, and we couldn’t have had a better setting for his expertise.

Standing in a wooded area, looking across an open field, we could almost see the Confederate troops advancing on Cemetery Ridge for the fateful Pickett’s Charge, the tactic that nearly turned the war in the south’s favor but ultimately forced Lee into retreat. The great thing about Gettysburg is that the entire six-mile battlefield is spread before you. You can survey the scene almost exactly as the generals did before the battle.

Mike told us how authorized tour guides have to leap tall buildings to gain NPS approval. He said he had to finish in the top 10 of roughly 200 people who took a written exam, then submit to an oral test and finally a tour of the battlefield with experts who fired all sorts of trivia and trick questions at him. All this so he could earn $25/hour giving tours (I tipped him a well-deserved $20). That is dedication. And the Park Service has no shortage of applicants for these jobs.

I also recommend the Eisenhower house tour. My knowledge of our 34th President was minuscule, and the self-guided 90-minute tour of his final home in Gettysburg gave me new respect and admiration for him. The Park Service guides punctuated the visit with bits of wisdom and skillfully answered all questions without being intrusive.

Daily Reading 08/04/2008

A Mobile Game-Changer

Apple unveiled the iPhone Application List and boasted that it sold one million of the new 3G (third generation) devices in the product’s first weekend on the market. More important than the sales figures is the coup that Apple has pulled off: The iPhone 3G looks to be the first mobile device to make the leap from telecommunications to data. That makes it the first mobile platform to merit serious attention from marketers.

The iPhone inspires a passion among its users that few technology products have ever achieved. Ask an iPhone user to tell you what he or she likes and you’ll get a 20-minute sermon, complete with demos. What strikes me is that most people tell me they use the iPhone more for data than for telephony. This is where the product is a game-changer.

The mobile Internet has been an unholy mess for several years. Each handset maker, network operator and service provider uses a slightly different technology. This pointless incompatibility has frustrated application developers so much that many have decided simply to wait out the market until consensus is reached. About the only standard anyone has been able to agree upon is Mobile Web, a hobbled subset of the World Wide Web standards that doesn’t do anything particularly well.

Apple is bidding to change all that. The two big innovations in the iPhone are a usable http Web browser and sufficient local memory and storage to run applications on the device. This second feature is critical. Few people will choose to interact with their iPhone primarily through the browser, although they will browse to retrieve information. The beauty of native applications is that they can take full advantage of the iPhone’s speed and interface. When combined with a robust Internet back end, some truly interesting uses will develop.

In industry lingo, this setup is called client/server. Millions of people already take advantage of a mobile client/server architecture every day when they use their BlackBerries from Research in Motion. The BlackBerry’s e-mail interface is second to none, but an equally important usability factor is the device’s rapid performance. That’s because the BlackBerry downloads messages continually and displays them locally for rapid access. If the Blackberry’s performance was as slow as a Web e-mail program like Yahoo! Mail or Gmail, I suspect few people would bother with it.

Apple’s applications initiative is meant to give developers the means to build client/server applications on the iPhone. This can give users a fast, pleasant experience that’s optimized for the platform. Mobile Web doesn’t come close.

With an impressive list of more than 500 out-of-the-box iPhone applications and the capacity for developers to create really functional client/server programs, the iPhone stands to be the first truly mobile data device.

No cell phone maker I’ve seen has yet produced a meaningful competitor. Their origins are in voice, and most still don’t get the data thing. Apple’s early lead with mobile applications makes it the front runner in his new field.

Here’s the opportunity for marketers. Facebook pioneered the idea of using applications as a means to sell products, but there are so many Facebook applications right now that it’s almost impossible to break through the noise. The iPhone is currently an open field, and since people spend a lot more time away from their computers than in front of them, there’s more potential for audience engagement. The audience may be smaller, but the prospect of getting them to actually use your service is greater.

The applications that succeed on a mobile device will undoubtedly be different than those that work on a social network. Location awareness will be critical. Think in terms of what people want to do and know when they’re standing on a street corner or waiting in an airport. Give them services that help pass the time or entertain them. Better move quickly, though. I suspect the iPhone Application List won’t be a short one for very much longer.

Creating Content From the Ground Up

One of my clients has been experimenting with an innovative and efficient approach to content development and I want you to know about it.

The company is in a highly specialized and big-ticket b-to-b industry. Its executives are very busy and very well paid. The VP of marketing wanted to develop some thought leadership white papers, but the prospect of pinning down these executives for hours to develop the content wasn’t practical. Instead, the marketing departing is using podcasts to construct white papers from the ground up

Here’s how it works: We schedule a 30- to 45- minute phone call with these busy executives to capture background information and hot topics in their areas of expertise. I then create a list of questions that are intended to draw out the executives’ thinking (journalists are pretty good at this!).

We record an interview of approximately 30 minutes’ duration. An edited version is posted as a podcast on the company’s website, but the marketing group also has the full interview transcribed via a low-cost outside service. Marketing cleans up and reorganizes the transcript and posts the document as a position paper.

Over a series of interviews, an executive’s observations and experiences can be rolled up in interesting ways. Multiple interviews with one executive can yield an in-depth white paper. Or point interviews with several executives can be combined into a corporate backgrounder. Customers and prospects can also subscribe to the podcast series. For the small transcription fee (services can be had for as little as a dollar a minute) and some inexpensive editing, the VP has a series of byline articles from the most visible people in his company.

Rethinking Research
I’ve recommended this approach to more and more clients lately. New online tools enable us to rethink our approach to assembling complex documents. It used to be the process demanded hours or days of research. Now we can take notes in real-time and assemble them later.

Blogs are ideally structured as collections of thoughts, observations and insights expressed in short bursts. It’s fast and easy to capture these brainstorms online. Got an idea? Twitter it for prosperity. When you go back and look at information assembled in this way, you often see relationships that weren’t obvious at the time. Between search, tags and bookmarks, it’s possible to assemble these building blocks in different ways.

Some thought leaders take this to the limit. Marketing guru Seth Godin, for example, is known for writing entire books based on collections of interesting blog posts. The blog is his notepad for ideas that can be combined into coherent themes.

In some (though certainly not all) cases, this is a more efficient way to research a topic than spending hours mining the Web or library stacks. For my client, it’s also a way to repurpose content across multiple media. Maybe it will work for you. What do you think? Twitter me @paulgillin.

Daily Reading 07/14/2008

  • Hasbro badly fumbled the opportunity to profit from the popularity of Scrabulous, a knock-off version of Scrabble that is a megahit on Facebook. Instead of partnering with or buying the developers of Scrabulous, Hasbro sued them instead. Now it is bringing an officially sanctioned version of Scrabble to Facebook – a year late. Expect audience indifference.

    tags: daily_reading, facebook

  • An SEO pro looks at three business websites and offers practical advice to improve their search performance. There is good meat-and-potatoes wisdom in this article. Any company could benefit from these tips.

    tags: daily_reading, search

Daily Reading 07/11/2008