Research Finds Expanded Marketing Role Correlates With Business Results

At the risk of beating a dead horse, here’s further evidence that IT organizations need to take a more active role in supporting social business.

According to VisionsLive Market Research, IBM just released a global survey of more than 360 marketing practitioners and one of the key findings is that marketers want to be better aligned with their IT organizations. You can see a 28-slide summary of the top findings here.

There’s a lot of data about the lousy tools most marketers have two analyze the flood of data they’re collecting, but the relevant point for tech pros is that “nearly 60% indicate that lack of IT alignment and integration are significant barriers to the adoption of technology.” Marketers say they work pretty well with IT organizations in general, but those at top-performing companies have better-than-average relationships.

The research breaks the respondent base into two categories: Top Performers and Rest of Population. It finds that the best marketers have higher-than-average involvement in products, price, placement and promotion than average. They’re also more likely to be involved in customer service, supply networks and multi-channel marketing. basically, they’re assuming a more central role in business strategy.

However, they’re mostly flying blind because analyzing results is a huge challenge. Among the the top problems are measuring effectiveness, juggling data coming in from multiple sources and managing complex business rules. Eighty-five percent of marketers say they need an integrated suite to manage multi-channel communications. And who better to help them get there than the technology pros?

Other interesting data: E-mail is kind of a mess. Two thirds of marketers don’t integrate e-mail data with other customer information or they integrate data manually, which doesn’t scale. Only 21% have mobile marketing campaigns and 80% handle mobile marketing on an ad hoc basis. We’re still very early stage with that channel.

Overall, there’s a lot of good news for marketing in this research. It establishes that companies that expand the role of marketing beyond mere messaging are seeing better business results. That’s a good thing, right?

Press release/summary of results

2 thoughts on “Research Finds Expanded Marketing Role Correlates With Business Results

  1. Good post, Paul. And the findings are right. Most companies out there are terrible marketing firms. Measurement is a lost art. Few have marketing automation. Many are still not doing content marketing. It’s really ugly out there.

  2. In Information century. Not only marketers, but everyone of us need to have great processing information skill because of information overloaded.

    We are very lucky in Malaysia since marketing channels are less then other western countries. And most consumers in Malaysia stick with only few marketing channels which make Malaysian marketers easier to engage them.

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