Five Tips for Effective Blog Writing

In a couple of recent entries (here and here), I discussed tricks for coming up with ideas for entries for your blog. Now let’s look at how to express them with clear, search-friendly writing.

1. Know Your Audience

This is the most important point to get clear. Having an image of your target reader helps you craft your approach and limits wasted words. For example, if I’m writing about e-mail marketing I’ll approach the subject very differently depending on whether the audience is professional marketers or college students. IDG Chairman Patrick McGovern used to suggest that writers keep a picture of a reader on the wall to remind them that there was a person on the other end of the interaction. It’s not a bad idea. The more you think of writing as a conversation, the more clearly you get your point across.

2. Know What You Want to Say

A writing coach once advised me to “Tell people what you’re going to say, say it, then tell them what you just said.” Another used to ask his students simply, “What’s the story about?” It was amazing how many professional journalists couldn’t answer that simple question.

Drive-by blog readers have neither the time nor patience to unravel complex messages, so tell them at the top what they can expect to take away from their investing in your words. It’s a good practice to write a brief summary of the point or points you want to make and then fill in the details, keeping in mind that they should lead to the intended conclusion. How many major points should you make in a single blog entry? Instinct  tells me no more than two. Beyond that you’re into an essay, which requires a different approach to writing. For the purposes of a blog, short and simple usually works best.

3. Grab the reader’s attention

If you want to see some examples of great writing, browse the archive of Pulitzer Prize winners. Nearly every article you read there begins with a statement, quote or anecdote that commands your attention. Some of the most powerful writing leads with a story, like the young newlyweds whose lives were upended by a cancer diagnosis or the 84-year-old Georgia woman who couldn’t register to vote because her birth had never been documented. Journalists call these passages “grabbers.” They’re meant to stop readers and make them want to find out more.

Business writers don’t usually have the opportunity to tell stories like these, but a grabber can simply be a statement of the unexpected, such as “Everything you’ve ever learned about marketing is useless, and here’s why.” Or if you can’t come up with something dramatic to say, simply tell people what you’re going to tell them. Try to arouse curiosity: “The Chaos Scenario is a great book, but prepare to be disturbed by what it tells you.”

It’s easy to get bogged down working on your introduction. One tactic I use is to skip the lead entirely and begin writing with the second paragraph. By the time I’m halfway done, I’ve usually thought of an idea for how to start.

4. Write Like You Speak

Not everyone is a talented writer, but nearly everyone is capable of writing clearly. Some of the worst writing is done by people who imagine themselves to be budding Hemingways. Their attempts at eloquence come off sounding tortured instead. If you’re not a gifted writer, it’s no big deal. One of the great characteristics of blogging is that it’s so personal. Start by speaking your words and then write down what you said. A great tool is Dragon Naturally Speaking, a voice recognition program that you can pick up for about $50 on eBay. I’m using it right now.

5. Use Organizational Tools

Many of my own blog entries are written just like this one: I state a theme at the top and then organize the points I want to make as subheadings or bullet points. This is basically a form of outlining that enables me to organize my thoughts logically. It doesn’t work in every case, such as when telling a story. But it’s easier to write when your thoughts are organized as a series of short messages.

Another useful tool is to write on a timeline. State the conclusion you’ve reached and then describe the process by which you arrived there. Journalists are taught to use the “inverted pyramid” style, by which information is related in order of declining importance. The inverted pyramid was invented for the days when articles were cut from the bottom and it’s less relevant than it used to be, but the simple practice of deciding what’s most important is useful for organizing your thoughts.

These are just a few ideas for getting over bloggers block. In an upcoming entry, I’ll talk about writing in the age of search. Meanwhile, please contribute your own tricks and techniques for writing clearly in the comments section below.

This Crafter is No Dummy

Jenny Rohrs of Craft Test DummiesI met a woman this week at the Supergenius conference  who’s quietly making her mark on the giant crafting business. If I was writing a book, I might even call Jenny Barnett Rohrs a New Influencer.

Jenny is a professional music therapist who put that career aside for a few years to care of her kids. But the artistic instinct didn’t die amid the PBJ sandwiches and homework. The Lakewood, Ohio mom continued her passion of crafting and nearly two years ago launched a blog under the clever name of Craft Test Dummies.

Jenny was urged on by husband Jeff, who works at ExactTarget, an e-mail marketing term. Jeff knows a thing or two about digital promotion, and he urged Jenny to sweat the basics in organizing her site, writing good headlines and tagging all content. Jenny further promoted her own brand by volunteering to write for CraftCritique.com, a popular reviews site. Her Facebook fan page is a cornucopia of advice and offers. There’s a Ning community. And she’s on Twitter because, well, who isn’t?

The result: Craft Test Dummies is now the number nine result on Google for the keyword “crafting,” beating out even very large retail enterprises. Imagine that. In a population of hundreds of millions of crafting enthusiasts worldwide, this blogger has reached search nirvana in less than two years all by herself. Now Jenny gets hundreds of daily visitors, invitations to speak and samples from crafting supply makers around the country who hope to get one of her coveted reviews. She gets paid to demonstrate at trade shows and craft fairs and recently signed a contract to consult for an online retailer.

Jenny Rohrs is successful because she took care of the basics:

  • The blog is polished and well-organized. Categories are selected with care. Entries are thoroughly tagged;
  • The site is optimized for search. One trick: nearly every page title contains the word “craft” or “crafting;”
  • Jenny’s a good member of the community. She links to crafters she respects and they return the favor;
  • She uses every platform to her advantage, and the cross-links create more search awareness;
  • Most importantly, Jenny writes good stuff. Her entries are conversational, friendly and easy to read. They’re also full of ideas and advice. Not only does this appeal to crafting enthusiasts, but Google is tuned to love that kind of content.

With so many millions of blogs out there, you might fear that it’s too late to get into the game. But look at the results that this recent entrant has achieved. The secret is to deliver good content in an accessible format and to spread the word through as many channels as possible. The total cost of all the social media platforms Jenny Rohrs uses is $0. Her time may be invaluable, but the tools are cheap.

Integrating Social Media Platforms? Let’s Talk

Photo by Adam_T4. Click for profile.

Photo by Adam_T4. Click for profile.

I’m undertaking a research project to assess the value of integrated social media marketing programs to a company’s overall strategy. I have a sponsor for it (who has to remain anonymous for the moment because of an upcoming product announcement) and am seeking others.

Here’s the premise: One of the big changes we’ve seen in the social media marketing landscape over the past year is that companies are beginning to expand beyond using point social tools such as blogs and Facebook fan pages and building multiplatform programs that incorporate elements like video, podcasts, social networks, Twitter and branded customer communities. Early feedback indicates that there may be a multiplier effect that comes from integrating these programs. In other words, when you tweet your blog entries, you get better results than if you had used each platform independently of the other.

This research attempts to assess what best practices are emerging at these early stages. In my dreams, it’ll also yield some kind of formula for calculating this multiplier. There are two parts to the research:

  • A survey; and
  • One-on-one interviews.

I invite everyone who coordinates social media efforts for a business with multiple employees to take the survey by filling out the form below. It probably takes about 20 minutes to complete if you respond to the optional verbatim questions and less than 10 minutes if you don’t.

I’m also seeking marketers at medium to large companies to consent to an in-depth telephone interview of approximately 30-45 minutes’ duration. I’ll ask you to will expand upon some of the information you provide on the survey.

I’m hoping you’ll agree to go on the record for the phone interview, but I’m flexible if that’s a problem.

Please contact me by any of the means listed below if you’re interested in helping with my research, or just add a comment at the end of this post. Thank you!

E-mail

paul@gillin.com

pgillin@gmail.com

Google Voice

+1-508-656-0734

Twitter

Twitter.com/pgillin

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Paul Gillin

Message to Marketing Graduates

Photo by Shoshanah (click for Flickr page)

Photo by Shoshanah (click for Flickr page)

I spent 90 minutes speaking to Dr. Nora Barnes’ social media marketing class at the University of Massachusetts/Dartmouth this morning. I try to speak to college classes at least four or five times a year, in part to give back something to the next generation and in part to learn more about what’s on their minds.

I asked the students – all of them senior marketing majors – the same question I always ask college classes: How many of you subscribe to a daily newspaper? The response was pretty typical: three students out of a class of 34.

Here are some of the things I told them:

  • Much of what you’ve learned about marketing over the last four years will be irrelevant five years from now. The field is changing too quickly. You’ve been learning about how to tell a story and position a brand, but in the future your job will be much more about listening to customers and working collaboratively on brand definition.
  • You should discard much of what your teachers have been telling you about the media. Traditional media is collapsing and what emerges from the rubble will look very different than the institutions we now know.
  • The best skills you can bring into the marketing field today are resourcefulness and curiosity. You must be willing to reinvent your skills constantly because the playing field is in a constant state of turmoil. This is very exciting for you and it’s very scary for the people you will be working for. Be sympathetic, but don’t get stuck doing things the old way.
  • Traditional media was built upon a foundation of inefficiency. The clothing retailer who wanted to reach the .01% of the population who want to buy a wedding gown at any given time has had to pay for the 99.9% who don’t. That’s crazy, but it’s the only way we could get a message across in the past.
  • The worlds of media and marketing are undergoing enormous improvements in efficiency right now. Unfortunately, efficiency is usually painful because it destroys institutions that were built upon inefficiency – institutions like newspapers and magazines. In the end, we’ll be better off, but we’re still in the ugly destruction phase right now.
  • In the last decade, Americans have shift from browsing to searching for information. This has huge implications for the way decisions of all kinds will be made in the future. Search engine marketing and search engine optimization should be part of any core university marketing curriculum today.
  • The shriveling of traditional media creates new opportunities for organizations — and that includes businesses — to fill the trust gap that’s been left behind. Businesses can become media if they so choose. Most of them haven’t accommodated themselves to that fact.
  • Trust is complex in the new world because we are losing our traditional trusted brands. I trust Wikipedia to tell me the date the Yalta Treaty was signed, but not necessarily to interpret the poetry of Edgar Allan Poe. Trust is also situational. We are learning to trust some sources for certain kinds of information but not for others. It will take time for us to sort this out.
  • Today, individuals can choose to be celebrities all by themselves. They need to have something interesting to say and the knowledge to use new channels to say it. This is very cool. We no longer have to depend on others to decide if we can be important or not
  • This is a great time to be a college student getting into marketing. The old guard is struggling to learn the new tools that this generation intuitively understands. Companies like Edelman are going so far as to create reverse mentoring programs in which younger employees train senior executives. This doesn’t mean you young people know it all. Be open-minded about learning from the experience of others and be generous about sharing what you know.
  • In the old days, the marketer’s job was to media-train a few key executives. In the future, the marketer’s job will be to media-train the entire company. This will be enormously empowering for marketers.
  • Marketing’s traditional role has been to talk. Its future role will be to listen. Branding and positioning will be defined as much by a company’s constituents as by its employees. If you choose simply to talk, people will choose simply not to hear you. Marketers have an unprecedented opportunity to increase their importance in the organization by becoming listeners.
  • Messages spread from the bottom up much faster than they spread from the top down. Cindy Gordon’s story at Universal Studios is just one example. She told seven people the news and within a couple of days, 250 million others knew.

And finally: By the time you graduate, have a LinkedIn profile. And for goodness sake, clean up your Facebook profile!

    Books Worth Reading: the Trust Equation

    The stack of unread books on the nightstand has been getting pretty tall lately, so I took advantage of some recent travel and vacation time to shorten it a bit. Over the next couple of days, I’ll post of reviews of some titles I recommend. Starting with…

    TrustAgentsTrust Agents: Using the Web to Build Influence, Improve Reputation, and Earn Trust – Chris Brogan and Julien Smith don’t need my help to sell books; they’ve already made the New York Times bestseller list and their success is well deserved. The market has been flooded with social media books this year, but Trust Agents is different because it’s more about the social than the media.

    Oh, there are plenty of tech tips and tricks, which are organized conveniently into sidebars, bullet lists and “top 10” formats. What really makes this book work, though, is its unflagging devotion to a kind of social media Golden Rule: treat others the way you’d want them to treat you and the rewards will come back in time

    The authors make a persuasive case that the value one derives from social media comes from using the tools to build trust, and that means giving till it hurts. It’s about answering questions, making connections, giving advice and donating time without any clear expectation of reward. Believe us, the rewards will come, the authors say.

    You certainly can’t argue with their success. Brogan is an A-list blogger and Smith is a popular speaker and pioneer in online community development. If Trust Agents does nothing else, it provides a blueprint for achieving the kind of success the authors have demonstrated through the practice of listening actively, responding generously and constantly asking the audience for feedback. Take the tools out of the equation and the same tactics work offline. People who succeed are those who have the relationships and reputations to get things done for others.

    The greatest shortcoming of Trust Agents – if you can call it that– is the lack of hard ROI data. The authors don’t try to calculate the return on their own time investments, perhaps because neither has ever needed to. ROI, however, has been the bugaboo of this fledgling media and the greatest excuse for executives so far choosing to do nothing. If you want numbers, read Groundswell by Li and Bernoff or Measuring Public Relationships by Paine. Both do an excellent job of assigning numbers to actions.

    If you learn nothing more from this book than a few of the tricks to better leverage your own online presence, it’s well worth the price.


    Connectors_coverThe Connectors: How the World’s Most Successful Businesspeople Build Relationships and Win Clients for LifeI sometimes share with audiences the story of Automatic Appliance, a local retailer and service company that has forever wrested my business from the big-box discount companies by tirelessly working to satisfy me at every opportunity. The last time I called seeking to fix a balky clothes dryer, the owner spent 15 minutes on the phone trying to help me resolve the problem myself instead of charging me $300 for a house visit. Such selfless generosity has won Automatic Appliance a customer for life.

    This anecdote would fit perfectly in The Connectors, a book that echoes, in many ways, the give-to-get spirit of Trust Agents. To be honest, I almost quit reading this book by marketing entrepreneur Maribeth Kuzmeski after 50 pages because it appeared to be just another in a long line of bafflingly successful books that tell how you can succeed by believing in yourself. But there’s more to The Connectors than pop-psych pabulum. I’m glad I stuck with it.

    The Connectors isn’t about connections as much as about going the extra mile to make yourself or your business exceptional. The connections the author refers to are those that create indelible impressions in the minds of those one seeks to influence. Over time, these become the basis for sustainable business relationships.

    Like Trust Agents, The Connectors skirts the ROI issue and chooses to build its case through anecdotes and inspirational stories. The book includes a number of useful and downloadable self-assessment worksheets. While some of its examples have been done to death (it’s time to retire Fedex’s Fred Smith legend, inspiring as it is), Kuzmeski’s many examples of success working with individual clients are compelling. Her counsel boils down to:

    • Build your social skills in a way that works for you;
    • Focus on what you do well and use your strengths to establish a unique niche for your enterprise;
    • Find small ways to delight customers; and
    • Doggedly pursue business opportunities with generosity and goodwill until the client turns your way.

    Like Trust Agents, The Connectors takes it on faith – and the author’s considerable success – that paying it forward pays back in the long run. The most compelling section for me focused on creating a personal impression with prospects that makes it impossible for them not to want to give you their business. This may involve considerable investment of time and energy, an issue the author doesn’t resolve completely, but you can’t argue with the results. In an age in which globalization makes long-term competitive advantage nearly impossible to achieve, trusted relationships may be all we have left.

    More Tips for Unblocking the Idea Jam

    <a href=This is the second installment in a multi-part series on how to write killer content for your blog. It continues the thread I began last week on how to come up with ideas for topics.

    Defy conventional wisdom. This is an old newspaper columnist trick, but it works well. Think of a topic that most people agree upon and argue the exact opposite point of view. For example, try to build a case for why social networks are a passing fad or the New York Jets are the team to beat in the NFL this year (okay, that last one’s a stretch). You have to think creatively to argue your point, and the result may be more satire than opinion, but just let the idea take you where it wants to go. Going against conventional wisdom is one of the best ways to fuel creativity.

    Get Angry. The best writing is driven by emotion. Think about something you’ve heard or seen recently that really made you mad. Are there lessons you can share? Or can you abstract the issue into a more general commentary ? Maybe you got cut off by a driver talking on a cell phone. That could lead to a bigger essay on distraction. Let your passion guide you, but be careful not to push the “publish” button till you’ve calmed down.

    Aggregate other opinions. Go to a news/blog aggregation site like Alltop.com and browse a category that interests you. Find a topic that several people are commenting upon, summarize their comments and add your own. For an extra twist, try the tactic mentioned in the first item above and arguing the opposite case.

    Tell a story. It’s the most powerful form of human communication. Reach back to an experience that was meaningful to you and start writing it down. What did you learn from that experience? How can those lessons help others?

    Revisit. The simple act of scrolling through your past blog entries can yield ideas about new topics or new angles on old topics. If your predictions were wrong, tell why. If they were right, build on them.

    Conduct a small research project. Two of my most well-received blog entries of the last year were quick experiments, each of which took less than an hour to conduct:

    • Last year, I visited 15 corporate blogs shortly after the financial meltdown and looked at what they were saying about the economy. The lack of attention to this hugely important story was stunning. It made me angry, and that’s a good formula for writing.
    • Last month I picked a stream of 100 tweets at random and analyzed them for content and value. The results surprised me and my essay generated quite a few tweets from others.

    Make a list. This is the most popular organizational tools in the blogosphere. Pick a topic about which you have some expertise and offer quick hits of advice. For example: “10 Ways to Research a Company on the Web,” or “Seven software utilities I couldn’t live without.” Or you can skip the numbers and just organize your thoughts in modules, like I’m doing here. I get tired of all the numbered lists after a while, but I have to admit, readers love ’em.

    Predict. Predictions are hugely popular at the end of the year, but you can make them any time. To add variety, limit your time frame or endpoint. Neville Hobson and Shel Holtz did this effectively with the 500th edition of their “For Immediate Release” podcast by asking their listeners to predict what topics the two will be discussing during their next 500 shows. Pick a topic, make a prediction and argue your case. Then revisit later and write about how you did.

    Recommend. Are there blogs, discussion forums, podcasts or how-to websites that you love? Write them down, tell what you like about each and share them with your readers.

    Explore everyday things. This is an offbeat approach, but it’s a great way to satisfy your curiosity while delving into little-known corners of the Web. Pick a topic about which you know very little and research it. For example, learn why golf balls have dimples or find the origin of the phrase “the whole 9 yards.” This work may have limited relevance to your business, but it’ll probably yield a fascinating tidbit of information and help you learn new ways to find things online.

    Serialize. Take any of the ideas above and publish it as short thematic entries. Few people read long articles anymore, anyway, so break out those ideas and sprinkle them around. Just be sure to tag and categorize them appropriately so you can reassemble later.

    I could go on. There are dozens of other ways to generate ideas. But let’s hear from you. Comment below on some tactics that you use to unblock those creative juices.

    The Lunacy of Restricted Access

    1940s keypunch operatorsI’ve recently worked with the marketing organizations at three household-brand companies on their social media strategies. The irony is that the IT organizations at these companies block employees from accessing Facebook and YouTube. In other words, marketers can’t get access to the tools they most need to remain relevant in their profession.

    The reasons these companies are blocking the two most important social networks on the planet has nothing to do with security or bandwidth. Rather, someone at the top of the organization has decided that employees will waste their time chatting with friends instead of getting work done.

    These executives are morons. They’re damaging their companies competitively and tying employees’ hands at a time of momentous change. What’s more, they’re fighting a losing battle.

    This happens at lot when technology innovations come along. In the early 90s many companies refused to give employees Internet access, believing they’d waste time surfing. Some went so far as to disable dial-up modems in office computers. This simply drove employees to cut their work hours short so they could explore the Web at home. Today, of course, Internet access is such a basic right of employment that no business can afford not to offer it.

    Instant messaging was blocked in its early days, too. It was thought that employees would waste time chatting about nothing instead of working. Today, instant messaging is essential to communications in the evolving distributed workforce. People had to learn to use it at home.

    Back in the early 80s, my ex-wife worked at an insurance company that kept its employees at their desks until 4:30 every afternoon. The company literally rang a bell when it was OK to go home. Walking through the offices at 4:25, a visitor was treated to a bizarre scene: businessmen in suits and overcoats sitting at their desks, briefcases by their side, watching the clock and waiting for the bell to ring.

    That company probably thought that keeping people at their desks made them work harder. In reality, it was breeding a workforce of frustrated and demoralized people who hated their jobs. The company shut off the bell years ago.

    Are employees going to play on Facebook? Of course they will. Play is part of the discovery process. Only through experimentation do people find value. The faster companies enable their employees to get on top of a new technology, the faster the business value will emerge.

    We are in the early stages of a massive re-engineering of our institutions driven by the social Web. Jeremiah Owyang has written eloquently on this recently. Social networking is simply a better way to work. Like the graphical user interface or the spreadsheet, it will become an essential utility for getting tasks done. The faster businesses internalize and promote the use of these tools, the better positioned they’ll be competitively.

    A Bit of Inspired Word of Mouth

    I’m participating in the Word-Of-Mouth SuperGenius conference that’s being run in Chicago next month by Andy Sernovitz and his crew at GasPedal. It’s been a kick to watch the organizers drink their own Kool-Aid whilst promoting the event. The buttons, banners and custom discount code were nice, but the T-shirt that arrived in the mail yesterday was truly inspired. Talk about one-to-one marketing!

    Despite the fact that I look terrible in yellow and the garment accentuates my developing paunch, I’ll be sharing it with others. Like I’m doing now.

    Paulismyhero SuperGenius t-shirt

    Overcoming Blogger’s Block

    Writers blockThe best way to sustain visibility, name recognition and search-engine love in our information-saturated world is to write a lot, particularly on a blog, which is a magnet for search engines.

    But writing is hard for most people. Just coming up with a topic to write about and something new to say is often the biggest struggle.

    I’ve learned a few tricks about how to overcome Web 2.0 writer’s block that I thought I’d share with you over the next couple of issues. I also hope you’ll come to the blog version of this article and add your own. We’ll start at the beginning.

    Choosing a Topic

    The first step is to write about things that inspire you and about which you have strong opinions. If the subject doesn’t move you, it’s hard to get motivated and create ideas.

    Use Feeds. All blogs and most news sites support RSS feeds. In some cases, the feed delivers the entire content of the site. In other cases, they’re organized by topic. You assemble feeds in RSS reader.

    RSS readers are basically mini newspapers you create out of information streams from online sources. I use Google Reader to set up topical feeds from bloggers and publishers I like who cover these topics. Here’s an example of one I set up about journalism and news. It’s usually a two-click process to add a feed to Google Reader, and another couple of steps to organize the feed into a folder. You can even republish the collection of feeds as a single feed of its own.

    Topical feeds inspire great ideas. You can easily see if a topic is trending by the amount of attention it’s getting. Feed collections also give you a quick idea of whether a topic is controversial, since you can easily see if a lot of people are writing about it.

    Tweet and be Tweeted. I’ll admit to not being very good at jotting down ideas when I have them. My teachers always told me to carry around a notebook for this purpose, but I’d either forgot the notebook, the pen or both.

    Twitter has helped me surmount this disability. Now when I see something interesting, or have an idea, I tweet it. I can then go through my own tweet stream later and look for ideas that have since slipped my mind.

    Twitter is also an endless source of ideas. If you carefully manage the list of people you follow, the stream of tweets is a great source of inspiration. With the new Twitter Lists feature, I can now read tweets from people who share interests or affiliations. It’s like the topical RSS feeds described above, only shorter and less predictable.

    Bookmark. When you see an interesting article or video, bookmark it and write a comment. Services like Delicious, Reddit and Clipmarks make this easy. My personal favorite is Diigo, because it allows me to highlight and annotate the items I bookmark. Here’s my personal list of the most interesting articles I’ve bookmarked recently. Choose a tag you’ll remember, like “ideas.”

    Listen to Your Audience. Conferences, meetings and consulting work are good sources of material because they tap into what’s on people’s minds right now. Find an article that interests you and look at the comments to see what questions people are asking. Maybe you can be the one to answer them.

    Refresh old material. If you’ve been writing for more than a year, chances are there’s some material in your archives that could use a fresh look. Revisit an old prediction and see if it came true. Or discuss new ideas on an old subject. Be sure to link to the original article to drive a little more traffic to it.

    I’ll continue with more ideas next week. Also, as I was writing this piece, I came upon an article by Steve Aitchison on the very same topic. He suggests 100 ways to generate ideas, and many of his suggestions are very good.