Book Publishing for Everyone

If you noticed that I’ve missed a couple of newsletters this month, it’s because my wife, Dana and I were wrapping up an 82,000-word manuscript for a new book, The Joy Of Geocaching. Everything came together in the last few weeks on this project, and we had to scramble to meet a tight deadline. The good news is that the publisher took delivery of the manuscript last week and I’m turning my attention back to business again.

But I’m thinking about books this week because there are suddenly so many options from which to choose. Take a look at the services being offered on Lulu.com, which is one of the most successful of a flock of new Web-based self-publishing houses. Other companies in this market include iUniverse, Blurb, Outskirts Press, AuthorHouse, BookSurge and CreateSpace.

For just a few dollars, you can select from a wide range of templates, upload your copy and images and publish for yourself, your friends or the entire world. Lulu publishes on demand, which means you don’t have to maintain a garage full of bound copies. It’s a little more expensive than keeping an inventory, but you can’t beat the flexibility. There’s also less chance of hard-coding errors into thousands of copies.

Just Like the Pros

Over the last couple of years, Lulu has added an impressive range of publishing, marketing and distribution services. For example, a custom cover design can be had for as little as $80 and professional copy editing and design services are relatively cheap. The availability of high quality offshore resources has been a big factor there.You set your own price and pocket the difference. Quantity one pricing for some books can be as low as $10 to $15 and significant quantity discounts apply. For a book that sells a few thousand copies, you can make a lot more money publishing yourself than going to a commercial publisher.

There’s also the advantage of time. Boston Globe columnist Scott Kirsner has published two books using CreateSpace, which is run by Amazon. For his latest book, Fans, Friends And Followers, “I wanted the book to be available soon after I finished researching and writing it, not six or twelve or eighteen months later, as is typical with traditional publishers,” he wrote me an e-mail. “As a journalist, I receive review copies of lots of books, and I’d say about half of them have gone stale by the time they get into my hands.”

Scott also cites the superior margins of self-publishing. While commercial publishers typically pay royalties of no more than 10% of the cover price, self-publishing can yield margins of 50% or better. One publisher of children’s books I met last fall pays $2 per copy to have her books printed in Hong Kong and sells them for $19 at fairs and book shows.

Not a Panacea

With economics like that, you might wonder why more authors and businesses don’t self publish. There are some good reasons.

For starters, self-publishing takes a lot of time. In addition to writing a manuscript, authors must shepherd their masterpieces through editing and production, which involves many hours of detail work. Unless you have crack copy editing skills, or pay copy editors and proofreaders to do a thorough job, errors are bound to make their way into the final product. The Web may be a forgiving medium, but print is less so. Grammatical and typographical errors can undermine the value of your prose and make your effort look amateurish.

Marketing and distribution are also major challenges for self publishers. While most services offer their own bookstores and promotional venues, the reality is that it’s nearly impossible to get into Barnes & Noble with a self-published title. Some publishers make it possible to secure a coveted ISBN (International Standard Book Number), which buys you entrée into libraries, catalogs and retailers, most of whom don’t sell books without this standardized code. However, there’s no guarantee of success. Professional book reviewers are also less likely to pay attention to a book that doesn’t carry an ISBN code.

Finally, there is the legitimacy that a name-brand publisher can bestow upon a book. While Simon & Schuster or McGraw-Hill can’t make a bad book into a hit, they have the relationships and sales power to move large quantities through simple bookstore presence.

These factors may matter to you little to you, however. Books have been called “one-pound business cards” because they confer credibility that creates business opportunities. They’re a great promotion to send to customers and prospects and they have leave-behind value that collateral simply doesn’t. Now they’re also simpler than ever to produce.

And in case you’re wondering, I’ve worked with a professional publishing house on all three of my books. Quill Driver Books (a subsidiary of Linden Publishing), has consistently delivered fast turnaround, personal service and a professional job. If they didn’t, I’d probably be publishing myself!


Diversify That Revenue!

I’ve had the good fortune this year to get connected to the Knight Digital Media Center at the University of Southern California for a series of seminars that help publishers connect with the new world of social networking. Last week I delivered a brand new presentation on how to diversify revenue sources and get away from the traditional over-reliance on advertising. It turns out there are a lot of ways to monetize a publishing business. Here’s the presentation on SlideShare.


Tip Of the Week: Photos Free For the Taking

Do you need a perfect photographic image to just nail that slide presentation but don’t want to use mundane clip art or steal somebody else’s intellectual property? Then check out photographs available under the Creative Commons license. A Commons license is similar to public domain status, although there are several variations. For the most part, content licensed under Creative Commons may be used without paying royalties. You should check the specific licensing terms of any material you choose to use, but usually you’re in the clear. Wikimedia Commons is a growing resource of photos, sounds and images are that are available for free download and use. Another one I like is the Creative Commons section of Flickr.com. There are others. Use your search engine to find them.


Just for Fun: Wonderful Whiskers

That’s Willi Chevalier of Sigmaringen, Germany , who “practically owns the partial beard freestyle category,” according to the website of the World Beard and Moustache Championships (WBMC). Maybe you didn’t know there was a partial beard freestyle category, but now you know that Willi has won it at “all WBMCs in memory with the exception of the 2003 WBMC when he was on injured reserve following an unfortunate encounter with a power drill.” Willi Chevalier is just one of the gentlemen featured in this celebration of whiskerly excellence, which featured 300 competitors from 15 countries in the bi-annual competition in May. Better start preparing now, because the next WBMC is coming up in less than two years: May 17, 2011 in Trondheim, Norway.

How to Motivate Brand Influencers

Dave Balter knows a thing or two about brand advocacy, and his experience may turn some of your assumptions about brand relationships on their head.

Balter is the founder of BzzAgent, a Boston-based agency that specializes in generating word-of-mouth awareness for products and brands. Over the past eight years, the company has recruited more than half a million brand ambassadors it calls “agents” and applied them to campaigns for more than 500 clients.

BzzAgent’s success challenges two items of conventional wisdom about marketing:

  • People don’t want to have relationships with brands; and
  • You have to pay them to spread your message.

BzzAgent doesn’t pay any of its brand agents. “As soon as you put cash in somebody’s hands, it changes their opinion,” Balter says. “What we say instead is that we’ll let you try products and what you say about them is up to you.” Just being involved in the campaign is a motivator. “BzzAgent is a natural magnet for people who like to influence.”

Earnest Advocates

Buzz Agent LogoBzzAgent recruits people from all walks of life with the simple promise of a special relationship with the brands they endorse. No one is coerced or enticed into becoming an agent or working on a campaign; if they don’t want to be involved, they shouldn’t participate.

“We tell people that we see them as a thought leader for a product. We send them the product, send a BzzGuide [brochure] to help them feel special and then they talk to other people as they want. We don’t tell them to what to say,” Balter says.

With no more compensation than that, some of BzzAgent’s most actuve participants devote 20 hours per week to evangelizing products. They’re asked to log on to a secure website periodically to tell about their activities. The comments – both pro and con – are acknowledged by a personal thank-you from a BzzAgent employee and transmitted to the client.

Both of these factors are powerful motivators for the core of agents, Balter says. “The idea that you’re so important that the brand is going to actually listen to you means your opinion matters,” he says. The personal acknowledgment shows that there’s a human being taking an interest in what the agent has to say.

Such influence enhances a person’s self-esteeem. Brand advocates also gain status from knowing that they matter and sharing that with their friends.

Brand Identity

Balter believes that people do identify with brands and that identification is a badge of honor. “I think people want to ‘friend’ brands more than many of us can imagine,” he says. Being a vocal fan is a badge of honor. “It gains acknowledgement from their peers,” he says.

BzzAgent’s new BzzScapes site would tend to validate that opinion. Launched in late May, BzzScapes offers people the chance to build an online shrine to brands they support. Each BzzScape links back to an individual user’s profile, giving that person the distinction of being the first to express brand affinity.

In a little more than week, nearly 2,800 BzzScapes have been created for organizations ranging from soccer teams to soda pop. Contributors receive no reward other than the recognition that they were the first to establish an outpost. Some unlikely brands have generated impressive activity. The BzzScape for personal-care company Burt’s Bees has logged more than 22,000 contributions from nearly 750 users. The reasons aren’t clear. It seems that some brands just inspire that kind of passion from customers.

Click here for an audio interview with Dave Balter conducted on May 28, 2009. (40:00)


World Without Media – Now With Voice

I’ve posted an audio-annotated version of my presentation “World Without Media: What Will Fill the Void?” which was prepared for the Society of New Communication Research’s New Communications Forum in April. The presentation was featured on the News & Politics home page of SlideShare.net the day after it was posted and has been viewed more than 1,300 times. The presentation assesses what the media landscape of the future will look like and what that means for businesses that are trying to reach their constituents today.


Google Wave is a Disruptor

Google’s new Wave environment is a powerful evolution of a wiki metaphor that incorporates Twitter-like messaging, document sharing and an open standards architecture that encourages users to share their workspaces all over the Web. It could reshape the collaboration world in some important ways. My first take is here.


Tip of the Week: GFI Backup

If you worry about preserving the sanctity of your critical files and back them up using a copy and paste approach, then take a look at GFI Backup. The free home edition of this professional backup software is plenty powerful for individual use and includes options like automatic compression and incremental backup, which only saves files that have changed since the last backup session.


Just for Fun: Deadmalls.com

“Malls are being mauled. In case you’ve been paying closer attention to Wall Street or the housing market, rest assured that America’s once-bustling shopping meccas are doing just as poorly,” reads an entry from the blog at Deadmalls.com, a site devoted to preserving the history of shopping malls and documenting their decline. America’s shopping malls are in deep trouble, battered by the twin forces of falling department store sales and recessionary pressure. Deadmalls.com has news about America’s largest retail destinations and the factors contributing to their demise. Fun? Not so much. But kind of fascinating.

The Web Goes Social

If you’ve signed up for more than a couple of social networks, you’ve undoubtedly experienced the syndrome of seeing your mailbox fill up each morning with notifications about messages, invitations or comments you’ve received from other members. This deluge can become so annoying that you may simply choose to relegate many of these notices to the black hole of your spam filter.

Welcome to the dirty world of the early social Web, a time of chaos and incompatibility that is stifling the real utility of these marvelous new networks.

If you’ve been around for a few years, you may remember a similar state of affairs from the pre-Web days. Back in the early days of electronic mail, users of CompuServe, America Online, Prodigy and other branded networks were unable to exchange e-mail with non-subscribers. Even after Internet e-mail had been broadly accepted, America Online clung to its members-only prohibition for some time in the foolhardy belief that it could force members to stay within the fold.

Today’s social networks suffer from some of the same limitations. Each has its own profiling system, internal messaging, collaboration features and applications. Some aggregators like FriendFeed gather up member activity from multiple sites, but such services are mainly limited to collecting RSS feeds. There is no such thing as an integrated online profile.

This profusion of information smokestacks won’t last. Two competing standards – one from Facebook and the other from Google – are duking it out to create a standard single identity that travels with Web users. If you’ve signed in to Google and looked up your own name recently, you’ve probably noticed that Google now prompts you to fill out a profile. This sketchy self-description is the beginnings of a broader reach by Google to make the entire Web into a social network.

In the socialized future, people’s identities will travel with them and details will be shared selectively with others within their social network. Profiles will develop incredible richness as details of each person’s preferences, connections, memberships and activities are centralized. It will probably be a year or two before this concept begins to take shape. Regardless of whether Facebook or Google wins the standards war, the social network metaphor will become ubiquitous.

Social Colonies

Forrester analyst Jeremiah Owyang has called this next stage of evolution the “era of social colonization.” Once every website takes on social network characteristics, the utility of the Web will change dramatically. We will increasingly rely upon the activities and recommendations of others to help us make decisions. Sites like Yelp, ThisNext and Kaboodle already provide a rudimentary form of this functionality, but they are limited by their closed nature.

One social bookmarking service I use – Diigo.com – provides a glimpse of what the social Web may look like. Diigo (and a similar service called WebNotes) enables members to highlight and comment upon Web pages or passages and share them with others in their network. Visitors can read and add to existing comments in the same way that editors annotate and build upon a draft document. Imagine if the capabilities were expanded to include star ratings, multimedia, discussions and other interactive features. That’s when the social Web really gets exciting.

The ripple effects of this shift should be dramatic. Imagine a future in which your company homepage becomes a giant group product review. Forrester’s Owyang sees marketing being remade around customer recommendations. There will be no choice. Companies may lose control of the messages on even their own websites as visitors share impressions with each other.

Owyang also believes companies will have to customize their Web experiences as visitors selectively share information about their interests and preferences. This information will become a kind of currency. We will grant brands and institutions selective access to information about ourselves in exchange for discounts and specialized services. The shift from mass to custom will take a giant step forward.

Today’s social networks are no more representative of the Internet of the future than Prodigy was of the Web we know today. These will be incredibly exciting developments to watch. We just have to get past the necessary evil of a standards war in order to appreciate them.


Traditional Media Malaise Spreads

It’s generally acknowledged that the newspaper industry is dying, but now the troubles have spread into other segments of the mainstream, too. Of 118 US magazine titles tracked by Media Industry Newsletter (MIN) Online, only eight saw year-to-year growth from 2008 to 2009. The rest continued a pattern of decline that began in 2007, and the rate of drop-off is accelerating. Newsweek just halved its circulation in a last gasp effort at survival and Wired, which is the poster child of new media integration, showed the third worst performance among the titles tracked by MIN. Read more of the gory details.

Also, a new report forecasts that spending on direct mail will tumble 39% by 2013 as marketers move their dollars into e-mail campaigns. “Direct mail has begun spiraling into what we believe is a precipitous decline from which it will never fully recover,” says a new report by Borrell Associates that’s summarized on Marketing Charts. Local e-mail is expected to grow nicely at the expense of traditional printed mail.


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Just for Fun – Keeping Up With the Digital Joneses

Real estate resource site Zillow.com has come up with a clever new game that not only advertises its property listings but also gives homeowners advice on improvement strategies. The feature is called Dueling Digs, and it delivers photos of renovation projects that visitors can vote upon. Each “duel” presents 10 pairs of photos of the same interior area of a property, such as a kitchen. Players vote for the design they like best until one is left standing. Zillow then tells them how their choice compared to other players’ and also directs them to the listing page for that property. Users can download photos for help in planning their own renovation projects. This is a great way to highlight top listings via crowdsourced selection and also to deliver value to casual visitors in the form of ideas for their own home improvements.