Millennials: Coming Soon to a Cubicle Near You

This weekend I’ll pack my daughter off to college, so as a little celebration, I took her and a friend to a Six Flags amusement park this week. As we drove west on the Massachusetts Turnpike, I took the opportunity to eavesdrop on the conversation in the back seat, affording me one of my too-rare glimpses into the world of Millennials.

During the 75-minute drive, I listened to the girls talk excitedly about the people they would soon meet in person for the first time. They already knew many of them, of course. Thanks to Facebook, they had been building connections with future classmates since the late spring. When today’s students arrive on campus, they already know dozens of others.
My daughter, Alice, had already “spoken” to her future roommate several times. I use the term figuratively because Alice hates to talk on the telephone, as do most of her friends. By “speak”, she means text messages, instant messaging sessions, wall posts and maybe a few webcam interactions. For today’s teens, interaction with friends is multi-channel and multimedia.
I actually shouldn’t say Alice hates talking on the phone. She just can’t fathom doing nothing but talking. Her favorite context for conversation these days is a massively multi-player game where friends can slay dragons and battle wizards while chatting about the same things their parents talked about: music, school and romance.
Much has changed there as well. Thanks to MySpace pages and BitTorrent, Millennials have constant and immediate access to the latest music and video. They like the top artists, of course, but along with Lady Gaga (left) they favor an assortment of bands I’ve never heard of that cater to eclectic tastes. When I was their age, I learned of new artists from cassette tapes exchanged between friends. Today, a link in an instant message does the same thing, and Apple’s Genius and Pandora make the process programmatic.
Relationships? Well, after listening to two teenagers talk for an hour, it dawned on me that there were people they felt very strongly about whom they had actually never met. One of Alice’s best friends lives in Texas. Their relationship was already well established last year long before they met each other for the first time.
It’s not unusual to hear terms like “boyfriend” and “girlfriend” applied to virtual relationships. Nor is it surprising to hear of relationships ending in novel ways. Two years ago, I listened in as a group of Alice’s classmates spoke of a friend who had just ended a romance. Everyone in the group knew the news except the guy who had been dumped. He hadn’t read the message yet.
Sound strange? A survey of teens this year by textPlus found that 30% percent said they’ve broken up with someone or been dumped via text message. Call it passive aggressive or conflict avoidance or whatever you want; it’s the way things are.
Coming To Your Town
And so they head off to college, and in four years they will enter a workplace that understands little about their values and systems. They will encounter managers who believe that Facebook is a productivity drain and who would rather employees spend an hour in traffic jams each day than get work done from home.
They will have their first brush with cover-your-ass thinking and will sit in meetings that waste hours of time so that everyone in the room can be “in the loop.”
They will encounter rigid, top-down hierarchies in which risk is avoided and decisions are unchallenged. They will find mid-level managers who hoard information out of fear that sharing will threaten their job security.
They will wonder how anything gets done in environments like these and they will gravitate toward those companies that discard tradition. They’re young, confident and coming to your town. Are you ready?

MediaBlather is Back

Shortly after recording our 100th episode of the MediaBlather podcast, David Strom and I took a break during the first half of this year. But we’re tanned, rested and back in action now with new podcasts posting every couple of weeks.

In Identity Crisis, we discussed the helplessness that BP felt as its Twitter identity was hijacked by an anonymous critic. Freelance Destruction looked at the plummeting pay rates in the freelance market and assessed the impact that would have on traditionally trusted sources of advice such as product reviews. The bad news: technology reviews have taken a turn for the worse. The good news: people like David Strom are figuring out new models.We’re always looking for guests and ideas, so if you’ve got an interesting story to tell or a new book to promote, drop me a line and we’ll get you on the show.

MediaBlather


Tip of the Week: OneForty.com

Twitter has unleashed a torrent of creative energy in the form of applications and websites that do everything from automatically unfollow people to calculate the total potential reach of a tweet. The problem is keeping up with them all. The crowdsourced Twitter Fan Wiki is a great resource, but its organization is weak and it’s not always up to date. It can also be overwhelming: The apps listing page runs to 20,000 words.
OneForty.comEnter OneForty.com, a startup dedicated to finding and rating the best Twitter applications. Its site is clean, easy to use and chock-full of intelligent reviews, many by business customers. The founder and CEO is Laura Fitton (@pistachio), co-author of Twitter for Dummies, and a visionary who saw the potential of this platform long before it became a staple of corporate marketers. Check it out; it will help you tell your app from your elbow.

Just For Fun: Amazing Tattoos

Amazing TattoosI’ll admit I’m not much for tattoos. It’s not the pain that scares me; it’s just that they’re so, well, permanent. Nevertheless, I do appreciate great craftsmanship, and this selection of 40 amazing tattoos demonstrates what today’s technology can achieve using flesh as the principal medium.

Note: Some of these images are a little disturbing, so if you have a weak stomach, look elsewhere. At least you don’t have to live with them etched into your arm!

Content Curation on Steroids

Content Curation - Finding Needles in Haystacks of InformationAll of a sudden, “curation” is one of the hottest words in the Web 2.0 world. That’s because it’s an idea that addresses a problem humans have never confronted before: too much information. In the process, it’s creating some compelling new ways to derive value from content.

Content curation is about filtering the stuff that people really need from out of all the noise around it. In the same way that museum curators choose which items from a collection to put on display, content curators select and publish information that’s of interest to a particular audience.

The problem with curation is that it’s labor-intensive. Someone has to sift through all that source information to decide what to keep. This task has never been easy to automate. Key word filtering has all kinds of shortcoming and RSS feeds are little better than headline services.

I’ve recently been working with a startup that’s developed an innovative technology that vastly improves the speed and quality of content curation. CIThread has spent the last 15 months building an inference engine that uses artificial intelligence principles to give curators a kind of intelligent assistant. The company is attacking the labor problem by making curators more productive rather than trying to replace them.

Full disclosure: I have received a small equity stake and a referral incentive from CIThread as compensation for my advice. Other than that, my pay has amounted to a couple of free lunches. I just think these guys are onto something great.

CIThread (the name stands for “Collective Intelligence Threading” and yeah, they know they have to change it) essentially learns from choices that an editor or curator makes and applies that learning to delivering better source material. More wheat, less chaff.

The curator starts by presenting the engine with a basic set of keywords. CIThread scours the Web for relevant content, much like a search engine does. Then the curator combs through the results to make decisions about what to publish, what to promote and what to throw away.

As those decisions are made, the engine analyzes the content to identify patterns. It then applies that learning to delivering a better quality of source content. Connections to popular content management systems make it possible to automatically publish content to a website and even syndicate it to Twitter and Facebook without leaving the CIThread dashboard.

There’s intelligence on the front end, too. CIThread can also tie in to web analytics engines to fold audience behavior into its decision-making. For example, it can analyze content that generates a lot of views or clicks and deliver more source material just like it to the curator. All of these factors can be weighted and varied via a dashboard.

Shhhhh!

CIThread is still pretty early stage. It has some early test customers, but none can be identified just yet. I’ll describe generally what one of them is doing, though.

This company owns a portfolio of properties throughout the US and uses localized websites as both a marketing and customer service tool. Each site contains frequently updated news about the region, but the portfolio is administered centrally for cost and quality reasons.

Using CIThread, individual editors can now maintain literally dozens of these websites at once. The more the engine learns about their preferences, the more websites they can support. That’s one of the coolest features of inference engines: they get better the more you use them.

The technical brain behind CIThread is Mike Matchett, an MIT-educated developer with a background in computational linguistics and machine learning. The CEO is Tom Riddle (no relation to Lord Voldemort), a serial entrepreneur with a background in data communications, storage and enterprise software.

The two founders started out targeting professional editors, but I think the opportunity is much bigger. Nearly any company today can develop unique value for its constituents by delivering curated content. Using tools like CIThread, they can get very smart very fast.

If you want to hear more, e-mail curious@cithread.com or visit the website.

Tip of the Week: Google URL Builder

When I speak to groups about Web analytics, I often stress the need to use unique Web addresses, or URLs, to track otherwise untraceable traffic. For example, visitors from e-mail links often don’t leave a trail because there’s no website address to refer them to your site. Unique URLs solve that problem, but If you don’t know how to generate unique URLs, you’re out of luck.

Fortunately, Google is making this easy. Its URL Builder is a simple, forms-driven tool that makes it easy to generate unique URLs for any purpose. You can create a URL that is associated with a particular e-mail or tweet and track all traffic that arrives from that link. So instead of a visitor arriving at http://gillin.com, you know that the visitor came from http://gillin.com/?utm_source=newsletter&utm_medium=email&utm_campaign=07-29-10. This is particularly useful for text e-mails, which have no built-in tracking mechanism at all. With Google URL Builder, there is no longer any excuse for not knowing how people find you.

Just for Fun: Hotel Cuisine. Kind Of…

Who among us hasn’t been stuck on the road in some hotel room and thought, “I’m taking advantage of my company. I bet I can save some money on my expenses for this trip if I just cooked a few meals myself here in my room”? No one? Bueller? Really? Well, read these tips for how to use a coffee pot and an iron to make things from oatmeal to lemon pepper chicken. Then go out to the nearest restaurant and inflate that expense account