The Web Goes Social
If you’ve signed up for more than a couple of social networks, you’ve undoubtedly experienced the syndrome of seeing your mailbox fill up each morning with notifications about messages, invitations or comments you’ve received from other members. This deluge can become so annoying that you may simply choose to relegate many of these notices to the black hole of your spam filter.
Welcome to the dirty world of the early social Web, a time of chaos and incompatibility that is stifling the real utility of these marvelous new networks.
If you’ve been around for a few years, you may remember a similar state of affairs from the pre-Web days. Back in the early days of electronic mail, users of CompuServe, America Online, Prodigy and other branded networks were unable to exchange e-mail with non-subscribers. Even after Internet e-mail had been broadly accepted, America Online clung to its members-only prohibition for some time in the foolhardy belief that it could force members to stay within the fold.
Today’s social networks suffer from some of the same limitations. Each has its own profiling system, internal messaging, collaboration features and applications. Some aggregators like FriendFeed gather up member activity from multiple sites, but such services are mainly limited to collecting RSS feeds. There is no such thing as an integrated online profile.
This profusion of information smokestacks won’t last. Two competing standards – one from Facebook and the other from Google – are duking it out to create a standard single identity that travels with Web users. If you’ve signed in to Google and looked up your own name recently, you’ve probably noticed that Google now prompts you to fill out a profile. This sketchy self-description is the beginnings of a broader reach by Google to make the entire Web into a social network.
In the socialized future, people’s identities will travel with them and details will be shared selectively with others within their social network. Profiles will develop incredible richness as details of each person’s preferences, connections, memberships and activities are centralized. It will probably be a year or two before this concept begins to take shape. Regardless of whether Facebook or Google wins the standards war, the social network metaphor will become ubiquitous.
Forrester analyst Jeremiah Owyang has called this next stage of evolution the “era of social colonization.” Once every website takes on social network characteristics, the utility of the Web will change dramatically. We will increasingly rely upon the activities and recommendations of others to help us make decisions. Sites like Yelp, ThisNext and Kaboodle already provide a rudimentary form of this functionality, but they are limited by their closed nature.
One social bookmarking service I use – Diigo.com – provides a glimpse of what the social Web may look like. Diigo (and a similar service called WebNotes) enables members to highlight and comment upon Web pages or passages and share them with others in their network. Visitors can read and add to existing comments in the same way that editors annotate and build upon a draft document. Imagine if the capabilities were expanded to include star ratings, multimedia, discussions and other interactive features. That’s when the social Web really gets exciting.
The ripple effects of this shift should be dramatic. Imagine a future in which your company homepage becomes a giant group product review. Forrester’s Owyang sees marketing being remade around customer recommendations. There will be no choice. Companies may lose control of the messages on even their own websites as visitors share impressions with each other.
Owyang also believes companies will have to customize their Web experiences as visitors selectively share information about their interests and preferences. This information will become a kind of currency. We will grant brands and institutions selective access to information about ourselves in exchange for discounts and specialized services. The shift from mass to custom will take a giant step forward.
Today’s social networks are no more representative of the Internet of the future than Prodigy was of the Web we know today. These will be incredibly exciting developments to watch. We just have to get past the necessary evil of a standards war in order to appreciate them.
Traditional Media Malaise Spreads
It’s generally acknowledged that the newspaper industry is dying, but now the troubles have spread into other segments of the mainstream, too. Of 118 US magazine titles tracked by Media Industry Newsletter (MIN) Online, only eight saw year-to-year growth from 2008 to 2009. The rest continued a pattern of decline that began in 2007, and the rate of drop-off is accelerating. Newsweek just halved its circulation in a last gasp effort at survival and Wired, which is the poster child of new media integration, showed the third worst performance among the titles tracked by MIN. Read more of the gory details.
Also, a new report forecasts that spending on direct mail will tumble 39% by 2013 as marketers move their dollars into e-mail campaigns. “Direct mail has begun spiraling into what we believe is a precipitous decline from which it will never fully recover,” says a new report by Borrell Associates that’s summarized on Marketing Charts. Local e-mail is expected to grow nicely at the expense of traditional printed mail.
- I was pleased be quoted in The New York Times last week in a story about using Twitter to find a job.
- Sean Daily produces a very slick new podcast called AdChat Café about advertising trends. We recently spent nearly a half hour talking about trends in social media, and he asked some of the best questions I’ve heard from an interviewer in a long time.
- I also recently spoke at some length to Target Marketing magazine about how social media is impacting the direct-marketing business.
- Finally, I suggested in this month’s BtoB magazine column that Staples should get into the publishing business. Why? Because continuing declines in the fortunes of mainstream media have created a trust gap into which corporations can step with trustworthy Web publishing operations.
Just for Fun – Keeping Up With the Digital Joneses
Real estate resource site Zillow.com has come up with a clever new game that not only advertises its property listings but also gives homeowners advice on improvement strategies. The feature is called Dueling Digs, and it delivers photos of renovation projects that visitors can vote upon. Each “duel” presents 10 pairs of photos of the same interior area of a property, such as a kitchen. Players vote for the design they like best until one is left standing. Zillow then tells them how their choice compared to other players’ and also directs them to the listing page for that property. Users can download photos for help in planning their own renovation projects. This is a great way to highlight top listings via crowdsourced selection and also to deliver value to casual visitors in the form of ideas for their own home improvements.