Business Blogging Gets More Disciplined

I’ve spent some time over the last week judging the finalists in BtoB magazine’s annual social media awards. This is a great chance to take a snapshot of best practices in the field, and I was struck by this year’s entries in the corporate blog category.

Blogs may be declining in importance in the consumer realm as Facebook and Twitter grow in popularity, but they are still the most valued social platforms for B2B marketers as evidenced by recent research (see p. 27 of the PDF). It’s clear to me that the best B2B companies are taking their blogging to the next level.

Drill sergeantIn every one of the entries I reviewed, marketers had applied a disciplined approach to planning and execution, leveraging editorial calendars, careful topic selection and professional communicators to deliver the message. I was also struck by the attention they paid to avoiding the temptation to use blogs as a promotional channel. (For obvious reasons, I can’t identify the finalists).

“[The] mission was to shed the traditional corporate mantra of being a marketing page by providing compelling, journalistic pieces that encouraged visitors to be a part of the discussions,” read one entry.

Another defined the blog’s mission as being “to provide actionable and thought-leadership content for customers and prospects on…topics the company’s product helps optimize.”

Two of the four finalists had hired professional journalists to oversee content. This is an excellent idea, especially given that devastation in traditional media has put a lot of fine talent on the streets at bargain prices. All were using Twitter and LinkedIn to amplify their messages and some had negotiated syndication deals through vertical websites devoted to their industry. That’s another great idea.

Another characteristic all finalists shared: editorial planning. One entry described the process:

  • A topical editorial calendar was created that assigned each day of the week to a different type of blog post and topic.
  • A monthly editorial meeting was scheduled to review blog topics and assign writers.
  • A blog post and a writer were assigned in advance to ensure the creation of the content.

Holy cow! What do these people think they are? Publishers?

Well, yes, and for good reason. The Internet has obliterated barriers to entry in publishing and smart marketers are realizing that, with persistence and a good keyword strategy, they can beat the top business publications in search results. Why spend time and money influencing the media if you can become the media instead?

This isn’t nearly as simple as it used to be, though. As I’ve pointed out here as well as in BtoB magazine, the social media space is getting mighty crowded. Just planting your flag isn’t enough anymore; you have to do something that your audience finds remarkable.

Which means that the old disciplines that have served publishers for many years suddenly have new relevance.

Alan Belniak is director of social media marketing at PTC, a very large software company. Last October, the company announced a major overhaul of its core product line and its approach to software development. Instead of blitzing the market with press releases following the October 28 rollout, it focused its energies on a multi-author blog, Twitter account and YouTube channel to deliver a steady stream of updates on topics that address a variety of customers ranging from designers to VPs or purchasing.

The program is backed by an editorial calendar and a roster of bloggers selected for their communication skills and ability to address different audience segments. The team posted 30 articles in February, along with 10 videos, giving both their audience and Google plenty of reason to come back. Results: “A near vertical rise in viewership,” Alan says, and a high quality of interaction with visitors. I’m sure there was arm-twisting involved in convincing traditionalists to discard multiple levels of approval in replying to a question, but PTC doesn’t seem to be any worse for wear.

The finalists in the BtoB awards have seen similar results, with total traffic in one case growing nearly 14,000% across its blog and syndication channels in a single year from a substantial base. In fact, the most difficult part of judging these awards was choosing a winner. It’s hard to anoint a champion when so many are competing so well.

Recent Scribblings and Chats

For Red Sox Fans Only

Allow me to beg your indulgence for this rare blatantly promotional message (if you’re not a Red Sox fan, skip to Just For Fun).

As a season ticket holder for the Boston Red Sox, I come into possession of tickets for every home game around this time of the year. I pick a few games for myself and sell the rest to friends and subscribers at cost. Actually, if you buy more than one game, your cost is less than what you would pay at the box office.

I have about 35 games left for the 2011 season, and I invite you to  browse the selection and let me know if you would like to purchase any. They are all on this Google spreadsheet, along with instructions for how to order.

The pundits are predicting a great season for the Olde Town Team, so get your order in now!

Just for Fun: Old Photos That Definitely Weren’t Photoshopped

Huntington Beach, 1928Cracked.com is a serious drain on my personal productivity. It’s full of fascinating lists of things like 6 Important Things You Didn’t Know We’re Running Out Of and 5 Useful Organizations You Think Are Evil (Thanks to Movies).

One of my favorite Cracked series is its collection of photos you won’t believe aren’t Photoshopped, and this collection of 18 vintage images not only amazes but reminds us of how much has changed over the last century or so. That really is a photo of Huntington Beach, CA in 1928, when big oil really was big. And beach-goers didn’t seem to mind.

The Other Social Network

Have you checked out LinkedIn lately? If you thought the world’s largest professional network was little more than a place to post your resume, you owe yourself another visit. LinkedIn is set to eclipse the 100 million member mark sometime this sprinLinkedIn Logog, and it is quickly becoming the social network of choice for B2B professionals.

LinkedIn gets none of the buzz of Facebook, and no one’s going to make a movie about it. Its format is austere, it has few third-party applications and it doesn’t support chat, photo libraries or videos. What it does have is lots of members who talk about serious professional issues, and some of its groups are becoming massive in scale. For business pros in industries like communications, manufacturing, retailing, financial services and even construction, LinkedIn groups are becoming vertical social networks in their own right.

This is the ideal B2B environment. There’s very little waste because members are there to seek professional opportunities, ask and answer questions and network with their peers. Spamming isn’t a problem, particularly in the moderated groups, and there’s none of the frat boy histrionics that you find on Facebook. It’s not surprising that in research conducted by B2B magazine last spring, marketers picked LinkedIn as their social network of choice by a substantial margin over Facebook.

LinkedIn has evolved far beyond its roots as a professional networking service. It hosts active groups for finance managers, telecom professionals, people in the construction industry, real estate pros, HR managers, pharmaceutical workers and film professionals. And those are just the ones with more than 40,000 members. If you’re in the hospitality industry, there are nearly 1,000 members in The Hospitality Forum. A group for medical doctors has more than 2,600 members. Stephanie Sammons posted some great tips on Social Media Examiner early this year about how to make the most of LinkedIn groups.

And those groups are busy. Someone asked the Sales Best Practices group a couple of months ago “What is YOUR Best Sales Advice — 20 words or less.” It has 532 responses. A recent discussion in the Cloud Computing, VMware, Virtualization and Enterprise 2.0 Group about whether IT organizations will start discarding their assets has more than 460 responses. Some LinkedIn members answer 300 or more questions every week.

It’s not about the numbers, though. In fact, many LinkedIn groups are kept intentionally small by administrators who want to maintain member quality. Just try to get into CIO Forum. Unless you’re an IT manager, you probably can’t. Facebook is about mass, but LinkedIn is about focus, which is one reason it rocks for B2B.

Here are a six ways B2B marketers can leverage LinkedIn for prospecting and promotion:

Ask and Answer. Many of the questions posed within groups and in LinkedIn’s busy Answers section concern requests for expertise. You can subscribe to questions in your domain using an RSS reader, which ensures that you will never miss one that matters to you. If the technical gurus in your organization are intimidated by the prospect of blogging, urge them instead to answer five questions per week. As they grow their profile in the community, people will start seeking them out for business. That’s the reason Vico Software expects its sales reps to become active in construction-related groups in each of their territories. The company expects their reps will have a better chance of getting a lead on new construction opportunities there than by waiting for RFPs to come in.

Choose Open Groups. LinkedIn recently gave group owners the option of making their content public so that all activity from that point on would be visible to search engines. This is a good way to make your groups more visible. Also, if you plan to post regularly to groups in your field or industry, consider choosing open groups so that you get the additional Google love.

Promote in Groups. Cross-post new entries from the company blog or new presentations on SlideShare to appropriate groups of which you’re a member. Summarize your content and ask a question. Use a unique URL so you can track activity. You’ll often be surprised at the volume of response.

Use Company Profiles for Prospecting. LinkedIn has a unique approach to company profiles. They’re organized by the people who work there. Salespeople who are having trouble finding the right contacts in an organization can use these profiles as a virtual back door. LinkedIn shows you who works at the company and whether you have direct or indirect ways of contacting them. You might be able to do the same thing on Facebook, but it’s a lot more difficult.

Find People. One of LinkedIn’s great strengths is the choices it gives you for selecting members. You can filter by title, geography, group membership, company size and even years of experience. Some members reveal remarkably detailed public profiles of themselves. You can use this information to prepare for a meeting, find skills or identify prospects within a region. When I need to recruit speakers for a panel in Atlanta, for example, the first place I go is my LinkedIn contact list because I can so quickly identify prospects in the area.

Use LinkedIn Signal. One of LinkedIn’s little-known gems is Signal, a real-time search engine that’s listed as “Updates” on the search menu. Use it to monitor what people are saying about any topic. You can also filter by connection, date, company and industry. A search for “Chicago Marketing Jobs” returns 20 opportunities posted in the last 72 hours. You can also get updates on people and groups that interest you.

LinkedIn has recently revealed some visually cool and potentially very useful stuff coming out of its labs. Swarm (below) is a different take on tag clouds that builds on recent company and title searches, jobs posted, blog entries and shared articles. InMaps lets you visualize your connection network. It’s still early-stage but shows promise.

What’s your favorite LinkedIn feature? Do you have a success story to share? Post it here.
"Swarm" is LinkedIn's version of a tag cloud

Recent Scribblings and Podcasts

  • Michelle Davidson and I had a great talk about B2B social media marketing for her Rain Today podcast. I made the case why marketers need to think like publishers and produce high-quality editorial content in order to be noticed.
  • Eric Schwartzman and I continued on that theme in our most recent B2B social media podcast. The catalyst for the discussion is a new report that says content marketing is growing in importance, but that marketers are still struggling with creative issues.
  • I got involved in a spirited little debate on The CMO Site over the value of Twitter for B2B marketing. I listed a bunch of statistics and case studies that I believe make a pretty compelling case for an ROI on tweets. Not everyone agreed with me.
  • I continue to work through a backlog of questions from the recent webinar that Eric and I did with Marketo. My answers cover topics like the appropriate use of personal versus corporate Twitter accounts, how to generate traffic to your blog and the value of e-mail marketing campaigns in the age of social media (still very important). The first set of answers is here and the latest batch is here. You can also listen to the original webinar here. Marketo called it “one of our most successful webinars to date.”
  • Who says engineers don’t know how to have fun? The folks at electronics distributor Element14 certainly don’t. They’ve got a new series of videos that focus on engineers’ passion for tinkering, and it’s inspired more than 1 million views in the last six months.

Tip of the Week: Delicious Linkrolls

You might look at a page like this one or this one and think, “Wow, that must have been a lot of work!” But as my wife says, “Really not so much.” The hundreds of articles and links on those pages are actually generated automatically by the social bookmarking site Delicious using a feature called “linkrolls.”

Linkrolls are collections of bookmarks that publish automatically to any compatible website using a small piece of Javascript code. Once you set up the code, everything you bookmark to the Delicious site with the designated tag will automatically appear on any page containing the code. You can publish headlines and full descriptions and publish them either alphabetically or in reverse chronological order.

Linkrolls have been around for a long time, but I’m surprised how few people have heard of them. They’re a great way to keep a running list of webpages that are important to you and to easily share them with others on your own site. Now that Yahoo has declared its intention to sell or shut down Delicious, some people are saying that the age of bookmarks is over, but I still find them enormously useful in keeping track of important information, as well as publishing it on occasion.

Just for Fun: Instructables.com

Want to know how to make a Yoda cake like the one below? Or how to iron seven shirts in 15 minutes? Or perhaps how to embed a bluetooth headset in a glove so you can literally talk to your hand? Then pay a visit to Instructables.com, where people have shared thousands of step-by-step instructions on how to build more offbeat, bizarre and occasionally even useful projects than you ever imagined.

Instructables.com started as a project at the MIT Media Lab, where researchers used it to share their projects and help others. It’s since evolved into a massive crowd-sourced venture for tinkerers. Some of the instructions are of questionable value (how build snowshoes from a computer case?), but a lot of them are downright useful (how to bake a perfect pecan pie). Use it to satisfy your inner tinkerer.
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