Last week, I suggested that people’s information consumption habits have changed permanently as a result of tools like Google Alerts and RSS feeds. These technologies make it possible for people to subscribe to keywords rather than publications. While media brands will always matter, their importance will decline as people become more accustomed to selecting information by topic and new trusted brands emerge from the world of social media.
So what does this all mean to marketers? A lot. No longer is success a matter of placing messages in a few mass media outlets and hoping for the best. Marketers will need to segment their audiences and their media selections much more carefully in the future. That’s the bad news. The good news is that they also have the means to influence media more directly and even to become the media, if they so choose.
Let’s look at segmentation first. It’s no secret that the newspaper industry is in a terrible state. Circulation is declining between 6% and 10% annually and their audience is aging. A 2005 Carnegie Corp. survey estimated that the average age of a regular newspaper reader is now 55 and climbing. That figure is 61 for regular viewers of the TV evening news.
The trend is quite different in other media, however. Some print magazines are actually growing circulation. Runners World, for example, has added 200,000 subscribers in the last three years. In some emerging overseas markets, even newspapers are quite healthy. Also, while network television viewership is declining, some cable outlets are growing nicely.
This means you need to consider the audience you’re trying to reach and match it to the media you choose. Older customers can still be served effectively through mainstream media, while the under-30 age group requires a very different approach.
Segmentation also applies to interests. Technology enthusiasts have moved swiftly to the Web, a trend that has been dramatized by the collapse of many consumer electronics and corporate IT publications. However, traditional lifestyle media such as cooking, travel and fashion are holding up quite well. A big reason is that people interact differently with these products. Topics that are news- or transaction-driven migrate more quickly online than those that emphasize aesthetic appeal. The last time I checked, Brides magazine was still thick with ads.
You Are the Media
The more intriguing opportunity for marketers is to become the media. As I noted last week, search engines don’t have brand loyalty. The rise of super-bloggers like Michael Arrington and Robert Scoble demonstrate that trusted brands can grow quickly online. Regular readers may be tired of hearing me say this, but if you aren’t optimizing all of your business communications for search, you aren’t doing your job.
Google is now people’s first stop for information and insight on nearly every imaginable product. You can gain an unnatural advantage over even very large media brands by understanding which keywords bring people to your site and then optimizing around those terms. This is what I mean by “you are the media.”
But it isn’t just you. Other trusted brands are emerging online and those people can also be influenced to drive home your message. Using the right keywords in your communications to these new influencers can help drive your brand’s awareness through search. Sometimes you want to drive traffic to your own website, but at other times you may prefer the endorsement of a trusted third party. Again, the key factor is search optimization. Online media rely far more heavily on search visibility and external links than circulation lists. Use the same tools they use and you can piggyback on their success with astonishing speed.