How to Conduct a Great Interview, Part 2
Last week I talked about the art of the interview, an essential skill in creating content that generates traffic and visibility. (Be sure to read the advice of others who contributed comments to the blog entry). The first part of this two-part entry talked about preparing for an interview. Now let’s look at what to do when you sit down with your subject or begin the phone call.
Be Conscious Of Time – I almost always ask interview subjects how much time they have. This helps me plan the pace of the questions and also makes sure that I get to the critical ones. If you’re expecting an hour and your subject has only 15 minutes, you need to adjust quickly. If you need extra time, ask for it up front. If the subject turns you down, ask again later in the interview when he or she is hopefully more invigorated about the conversation.
Ask About the Subject’s Background – People like to talk about themselves, so indulge them with a question that they are happy to answer. I’ve found that the simple question, “Tell me about yourself” is a great conversation-starter.
Avoid Yes/No Answers – Instead of asking, “Are you satisfied with your progress this year?” use “Tell me how your progress this year compares to your expectations.” Avoid questions beginning with “do,” “will,” “are,” “and “should,” and instead use questions beginning with “what,” “how,” “why” and “describe.” Asking someone to “Tell me about…” gives them no choice but to share an experience.
Invite Stories – I once heard former Wall Street Journal feature writer Bill Blundell give advice I’ll never forget: “Write in pictures.” In other words, tell stories that readers can visualize in their minds. Storytelling is the most powerful form of human expression. Stories turn abstract ideas into useful examples. Ask the subject to make the topic real by citing examples or personal experiences.
Don’t Be Afraid To Ask The Same Question Twice – This is particularly true in an interview that concerns a controversial subject. Executives are media-trained to answer the questions they want to answer rather than the questions they’re asked. If your subject is evasive, ask the same question a different way. Sometimes you can coax someone into answering a difficult question by feigning ignorance: “I’m sorry, I didn’t follow that. Can you dumb it down a bit for someone like me?”
Control the Interview– You need to dictate the pace and topic of the interview. If the subject rambles or goes off course, cut her off gently whenever you can get a word in. Even if you back off a bit to let her finish the thought, you’ve sent a subtle message that it’s time to move on.
Be Empathetic – Chances are your subject is pretty passionate about the topic you’re discussing. Let your behavior reflect that interest. Smile when she smiles and shake your head when she relates a tale of woe. This isn’t misleading; it’s simply reflecting back a person’s feelings in a way that helps to draw them out. People like to talk to responsive listeners.
Ask For Closing Thoughts – The longer people talk, the more comfortable they are. This is why the best quotes often come at the end of the interview. When you finish your questions, give your subject a chance to summarize her thoughts or restate an important point. One good tactic is simply to ask, “Is there anything I missed?”
Here are thoughts on a few common questions:
Should You Use A Tape Recorder? These days, the answer is increasingly yes because you want the latitude to publish the interview as a video or audio podcast. That said, recording devices can put a damper on a conversation. Once you start recording, put the gadget aside and don’t look at it. You want your subject to forget about it as quickly as possible. Also, most states require that a person audibly consent to be recorded. Be sure you get that permission on tape.
Should You Go Off the Record? This question is complicated by the fact that “off the record” means different things to different people. Technically, “off the record” means the information can’t be used under any circumstances, which makes it of little value to you. However, people often use this term when they really mean “not for attribution.” I rarely agree to off-the-record terms but I will go on background if the information is important. It often turns out that you can negotiate the use of background comments if you paraphrase them appropriately.
Should You Grant Approvals? Many people ask to approve an article before it’s published. I let the context be my guide. Very often, both interviewer and subject have the common goal of making the speaker look good. In that case, I see no problem with letting someone review their comments for accuracy. However, if the topic is controversial or if the speaker is a celebrity or public official, no way. Those people know the rules. In any circumstance, I advise against giving full editing access. Confine the subject’s revisions to statements of fact.
Those are some of my best practices. What are yours?
A Couple of Great Giveaways for You
I’ve got a couple of new giveaway promotions to entice you to take my survey on multiplatform social media practices:
Entrepreneurship guru Evan Carmichael has created collectible trading cards featuring prominent entrepreneurs. There are 33 business greats featured in the series and Carmichael is donating all the profits to Kiva, an organization that loans small amounts of money to business owners in Third World countries.
But you don’t have to pay to get a prize; simply take the survey and get a limited edition Steve Jobs or Steve Wozniak card in a Lucite case. Only 1,000 copies of each of these cards will be made, so they might be valuable one day. And even if they aren’t, they’ll still impress the Mac out of the Apple fanatics in your life.
Or you can get a free copy of How to Win Friends and Influence People, the landmark book by Dale Carnegie that has sold more than 15 million copies worldwide. This is being offered in connection with a promotion for a new application for the iPhone and iPod touch.
The rules are the same for both promotions: You must be a marketer or business owner and must fill out my survey on multiplatform social media practices. The survey takes about 10 minutes to complete and the results will be used in a research report about best practices in multiplatform deployment. Participants will also get an early copy of the results.
By way of full disclosure, I’m not receiving any financial compensation for either of these promotions. My only reward is survey responses and being included in an influencer relations campaign. I’m a big fan of that concept.
Paul & Dana Gillin interviewed on the Geocaching Podcast, Apr 13, 2010
Putting the ‘social’ in social media – BtoB magazine, Apr 12, 2010
B-to-b firmly in social media – BtoB magazine, Apr 12, 2010
5 tips for b-to-b social media marketing – BtoB magazine, Apr 12, 2010
We Got Social… With Paul Gillin – JSH&A Living Room, Apr 9, 2010
Paul Gillin on Communities – InMagic, Apr 8, 2010
“Cloud Chasers” Radio pilot from Novell, hosted by Paul Gillin, Apr 1, 2010
Five Rules of Brand Ambassadorship – PRSA Comprehension, Mar 22, 2010
Just For Fun: The Lying Down Game
This is one of the more ridiculous flash mobs I’ve ever seen, but I have to admit it’s weirdly amusing. The Lying Down Game challenges players to find the oddest place to have their pictures taken lying down. There are only two rules: hands must be flat against the sides and toes must be pointing at the ground. Like any simple idea that catches on, people have brought some wonderful innovation to the task. The game has more than 90,000 fans on Facebook.
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